Customer Success Manager

TigerData
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Time management","Organization","Prioritization","Proactive","Collaboration","Curiosity","Decisiveness"]

Own the health, success, and growth of a portfolio of high-impact accounts—driving onboarding, adoption, retention, expansion, and customer advocacy. Analyze account risk and build data-informed success plans aligned to customer ROI. Lead technical and executive customer engagements (onboarding, QBRs, roadmap discussions, escalations), collaborate cross-functionally with Sales/Product/Support/Engineering, and generate expansion leads through discovery and usage insights.

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FursaFursa
TigerData
TigerData
2 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Own the health, success, and growth of a portfolio of high-impact accounts—driving onboarding, adoption, retention, expansion, and customer advocacy. Analyze account risk and build data-informed success plans aligned to customer ROI. Lead technical and executive customer engagements (onboarding, QBRs, roadmap discussions, escalations), collaborate cross-functionally with Sales/Product/Support/Engineering, and generate expansion leads through discovery and usage insights.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the health, success, and growth of a customer portfolio across onboarding, adoption, retention, expansion, and advocacy.
  • •Analyze account health to identify risk and create data-informed success plans aligned with customer ROI.
  • •Build strong, multithreaded relationships with technical and business stakeholders, including executives.
  • •Lead customer engagements such as onboarding calls, QBRs, roadmap discussions, and escalation resolution.
  • •Collaborate with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveEquityWifi StipendInsurance OptionsLearning Budget

Key Requirements

  • •2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org (ideally $50M–$100M ARR).
  • •Fluency in customer success motions including success planning, adoption frameworks, risk mitigation, QBRs, value mapping, and CSQL generation.
  • •Hands-on technical experience with databases such as Postgres and SQL, and exposure to AWS/Azure (or experience in developer relations or data engineering).
  • •Ability to translate between business goals and technical complexity, comfortable engaging with both technical and executive stakeholders.
  • •Experience building or iterating on CS playbooks, customer journeys, and internal tooling; comfort experimenting with AI tools (e.g., GPT, Claude, Zapier AI).
Experience:2+ yearsB2B SaaSCustomer successDeveloper toolsData engineering
Skills:CommunicationTime managementOrganizationPrioritizationProactiveCollaborationCuriosityDecisiveness
Tech Stack:PostgreSQLSQLAWSAzureTiger CloudGoDockerKubernetesPythonHypertablesHypercoreVector searchReal-time analytics

Company Brief

TigerData
Provides data migration, integration, and managed services to help businesses consolidate, transform, and operationalize data pipelines. Offers consultancy and tools to modernize data stacks, enable analytics, and improve data quality and accessibility.
Industry: Data Infrastructure
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