Customer Success Manager, Metronome

Stripe
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Relationship building","Executive communication","Presentation","Consultative advisory","Customer advocacy"]

Own the post-sales lifecycle for Stripe Revenue and Finance Automation (RFA) customers, serving as a trusted advisor who helps drive project success, retention, and expansion. Partner closely with account teams and senior executives across business, product, engineering, finance, and IT. Lead account health initiatives across payments performance, adoption, renewals, and customer satisfaction, while educating customers on billing, tax, and invoicing and sharing feedback to internal product and engineering teams.

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FursaFursa
Stripe
Stripe
1 month ago

Customer Success Manager, Metronome

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the post-sales lifecycle for Stripe Revenue and Finance Automation (RFA) customers, serving as a trusted advisor who helps drive project success, retention, and expansion. Partner closely with account teams and senior executives across business, product, engineering, finance, and IT. Lead account health initiatives across payments performance, adoption, renewals, and customer satisfaction, while educating customers on billing, tax, and invoicing and sharing feedback to internal product and engineering teams.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead RFA post-sale engagement, retention, and growth for partnered customers in coordination with account teams.
  • •Drive account expansion by identifying opportunities and ensuring customer success with the account team.
  • •Build relationships with senior executives across business, product, engineering, finance, and IT.
  • •Advocate internally by sharing customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales.
  • •Manage account health across payments performance, cost optimization, adoption, renewals, growth, referrals, and customer satisfaction.

Key Requirements

  • •6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, complex organizations (preferably with a technical product).
  • •Payments and/or fintech experience required.
  • •Experience with consumption-based SaaS products.
  • •Strong executive presence and presentation skills for in-person meetings with multiple stakeholders.
  • •Proven success as a consultant, pre-sales, technical account management, or equivalent.
Experience:6+ yearsFintechPaymentsSaaS
Skills:Relationship buildingExecutive communicationPresentationConsultative advisoryCustomer advocacy
Languages:English
Tech Stack:SaaSBillingInvoicing

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor