Payment Experience Associate I (contact centre)

Serve as the first point of contact for Flywire customers, guiding them through complex payment journeys. Tackle inquiries across phone, chat, email, and other contact channels with speed, empathy, and professionalism, while troubleshooting issues using internal tools and collaborating with global teams. Handle proactive payer outreach and follow-ups on unresolved requests, capture payer feedback and trends, and stay current on product updates and policies to provide accurate support.