Technical Product Owner - AI

Qantas Airways
Sydney
Workplace: HybridFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Collaboration","Strategic thinking","Vendor management","Communication","Product delivery leadership"]

Own and evolve Qantas’ Conversational and Agent Assist AI products, including the Digital Assistant across website, mobile app, and IVR. Manage technical delivery for chatbots, asynchronous messaging, LiveChat, and agent-assist capabilities through a scalable enterprise platform. Partner with Digital Product Owners, vendors, and stakeholders to build AI/LLM (GenAI) foundations—secure APIs, data governance, and reliable integrations—while collaborating with DevOps/MLOps to optimise deployments and costs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qantas Airways
Qantas Airways
1 day ago

Technical Product Owner - AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and evolve Qantas’ Conversational and Agent Assist AI products, including the Digital Assistant across website, mobile app, and IVR. Manage technical delivery for chatbots, asynchronous messaging, LiveChat, and agent-assist capabilities through a scalable enterprise platform. Partner with Digital Product Owners, vendors, and stakeholders to build AI/LLM (GenAI) foundations—secure APIs, data governance, and reliable integrations—while collaborating with DevOps/MLOps to optimise deployments and costs.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical ownership of the Digital Assistant (chatbot) experience across Qantas digital channels and IVR.
  • •Manage AI and non-AI capabilities, including asynchronous messaging, LiveChat, and agent assist AI for customer support.
  • •Partner with Digital Product Owner(s) to build technical foundations aligned to product strategy for customer care.
  • •Work with vendors, suppliers, and internal stakeholders to deliver solutions and integrations for the conversational/agent-assist ecosystem.
  • •Lead delivery of emerging technologies in a regulated corporate environment, balancing innovation with reliability, scalability, and cost efficiency.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •5+ years’ experience as a Technical Product/Platform Owner.
  • •3+ years developing, implementing, and managing Digital Assistant/Chatbot platforms.
  • •Strong understanding of GenAI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Natural Language Processing (NLP).
  • •Experience building AI-driven workforce efficiency capabilities (e.g., auto-summarisation, smart re-write, knowledge search, live coaching/quality assurance).
  • •Experience with enterprise integration patterns, including secure API design, data governance, and compliance with internal architecture standards.
Experience:5+ yearsArtificial intelligenceMachine learningConversational AIChatbotsEnterprise platforms
Skills:CollaborationStrategic thinkingVendor managementCommunicationProduct delivery leadership
Languages:English (AU)
Tech Stack:Generative AILLMsRetrieval-Augmented Generation (RAG)Natural Language Processing (NLP)AWS BedrockAPI designData governanceDevOpsMLOpsIVRLiveChatChatbotAsynchronous messaging

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor