Fortinet

10 months ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide technical customer support for Fortinet customers across SAARC, ME, and EMEA through phone and web-based sessions. Diagnose and investigate complex reported issues using debugging, packet captures, and traffic flow analysis (including lab reproductions), then deliver turnkey solutions. Own and manage technical cases, recommend corrective actions, and coordinate with engineering/development to resolve product issues while building deep expertise in Fortinet’s network security technologies.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers in SAARC, ME, and EMEA-based regions.
•Analyze and troubleshoot customer-reported problems using debugging, packet captures, and traffic flow analysis, including lab reproductions.
•Report and follow up with engineering and development to resolve product issues.
•Own and manage technical cases and recommend corrective actions based on investigation results.
•Run real-time phone or remote access sessions with customers and develop core competency in Fortinet’s product line and technologies.

Key Requirements

•Fortinet Certified Professional (FCP) or CCNA/CCNP certification.
•Strong understanding of data networking fundamentals, including TCP/IP, routing, and switching.
•Advanced troubleshooting and problem-solving across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•6+ years of experience in computer networking or security; working knowledge of Linux, virtualization, and cloud computing; Python experience is a plus.

Experience:6+ yearsNetworkingSecurity

Skills:TroubleshootingProblem-solvingCommunicationCustomer-focused

Certifications:Fortinet Certified Professional (FCP)CCNACCNP

Tech Stack:TCP/IPRoutingSwitchingPacket capturesDebuggingIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPython

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

10 months ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers in SAARC, ME, and EMEA-based regions.
•Analyze and troubleshoot customer-reported problems using debugging, packet captures, and traffic flow analysis, including lab reproductions.
•Report and follow up with engineering and development to resolve product issues.
•Own and manage technical cases and recommend corrective actions based on investigation results.
•Run real-time phone or remote access sessions with customers and develop core competency in Fortinet’s product line and technologies.

Key Requirements

•Fortinet Certified Professional (FCP) or CCNA/CCNP certification.
•Strong understanding of data networking fundamentals, including TCP/IP, routing, and switching.
•Advanced troubleshooting and problem-solving across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•6+ years of experience in computer networking or security; working knowledge of Linux, virtualization, and cloud computing; Python experience is a plus.

Experience:6+ yearsNetworkingSecurity

Skills:TroubleshootingProblem-solvingCommunicationCustomer-focused

Certifications:Fortinet Certified Professional (FCP)CCNACCNP

Tech Stack:TCP/IPRoutingSwitchingPacket capturesDebuggingIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPython

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn