Tyson Foods

1 day ago

Advisor HR - 2nd Shift - Robards Plant, KY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems as the first point of contact for employees through ServiceNow case management, chat, and phone support. Manage high-volume walk-up requests and resolve first-level issues such as HR system navigation, intake data, and updates to personal information, including LOA support. Monitor HR inboxes, respond or escalate to People Operations and leadership, and support process/master data updates while meeting service-level agreements and KPIs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the first point of contact for HR system and process questions via ServiceNow, chat, and phone
•Manage high-volume walk-up support and route incoming support calls to the People Operations team
•Resolve first-level support requests including HR system navigation, intake data, and updates to employee personal information
•Provide basic navigation support for routine HR correspondence (e.g., address changes, application support, background check corrections, self-service support)
•Monitor HR inboxes and respond directly or escalate issues to Centers of Excellence, HR Directors, or leadership

Key Requirements

•Bachelor’s degree or an equivalent combination of education and experience
•2+ years of relevant customer support experience and past data entry experience
•Intermediate computer skills, including generating letters and spreadsheets, and proficiency in Microsoft Excel, Word, and PowerPoint
•Excellent verbal and written communication skills for supporting a broad range of end users
•Strong customer service, analytical/troubleshooting, planning/organizational skills, and the ability to work in a fast-paced environment

Experience:2+ yearsCustomer supportData entry

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingOrganizational skills

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAP/HRWorkday

Company Brief

Tyson Foods

Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Springdale, United States

Founded: 1935

Glassdoor: 3.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Tyson Foods

1 day ago

Advisor HR - 2nd Shift - Robards Plant, KY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the first point of contact for HR system and process questions via ServiceNow, chat, and phone
•Manage high-volume walk-up support and route incoming support calls to the People Operations team
•Resolve first-level support requests including HR system navigation, intake data, and updates to employee personal information
•Provide basic navigation support for routine HR correspondence (e.g., address changes, application support, background check corrections, self-service support)
•Monitor HR inboxes and respond directly or escalate issues to Centers of Excellence, HR Directors, or leadership

Key Requirements

•Bachelor’s degree or an equivalent combination of education and experience
•2+ years of relevant customer support experience and past data entry experience
•Intermediate computer skills, including generating letters and spreadsheets, and proficiency in Microsoft Excel, Word, and PowerPoint
•Excellent verbal and written communication skills for supporting a broad range of end users
•Strong customer service, analytical/troubleshooting, planning/organizational skills, and the ability to work in a fast-paced environment

Experience:2+ yearsCustomer supportData entry

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingOrganizational skills

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAP/HRWorkday

Company Brief

Tyson Foods

Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Springdale, United States

Founded: 1935

Glassdoor: 3.5

Website LinkedIn Glassdoor