Retention Account Manager, SMB

Block
Melbourne
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Negotiation","Communication","Storytelling","Analytical thinking","Relationship-building"]

Retention-focused account management role for SMBs across Australia. You’ll retain multi-million dollar client relationships, uncover retention and growth opportunities, manage a revenue pipeline, and collaborate with Sales, Support, Product and Analytics to improve retention motion and outcomes for small to medium businesses.

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FursaFursa
Block
Block
3 months ago

Retention Account Manager, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Retention-focused account management role for SMBs across Australia. You’ll retain multi-million dollar client relationships, uncover retention and growth opportunities, manage a revenue pipeline, and collaborate with Sales, Support, Product and Analytics to improve retention motion and outcomes for small to medium businesses.
Location: Melbourne
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be responsible for retaining a multi-million dollar client base
  • •Understand SMB customer needs across all verticals
  • •Deploy retention strategies to mitigate churn and increase contract adoption
  • •Strategically address customer concerns and competitive threats
  • •Help evolve our retention motion through insights on product, operational, and competitive gaps

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

  • •5+ years experience in Sales, Account Management, or related field
  • •Experience discovering and closing both retention & growth opportunities
  • •Experience successfully managing a pipeline to achieve revenue targets
  • •Excellent negotiation & financial literacy skills
  • •Excellent storytelling & vision setting skills
Experience:5+ yearsFintechSaaS
Skills:NegotiationCommunicationStorytellingAnalytical thinkingRelationship-building
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn