AI Operations Manager

NBC Universal
United States
Workplace: HybridFull timeUSD 115,000 - 140,000 annuallyFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Executive communication","Interpersonal communication","Attention to detail","Organization","Collaboration"]

Lead the end-to-end implementation of AI capabilities for Global Media Operations, identifying automation opportunities that reduce manual touchpoints and improving productivity, scalability, and 24x7 support. Translate priority AI use cases into actionable requirements and workflows within approved platforms, manage SOP development and adoption measurement, and partner with Product, Engineering, and other O&T teams to deliver secure, scalable solutions aligned to enterprise governance.

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FursaFursa
NBC Universal
NBC Universal
1 day ago

AI Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the end-to-end implementation of AI capabilities for Global Media Operations, identifying automation opportunities that reduce manual touchpoints and improving productivity, scalability, and 24x7 support. Translate priority AI use cases into actionable requirements and workflows within approved platforms, manage SOP development and adoption measurement, and partner with Product, Engineering, and other O&T teams to deliver secure, scalable solutions aligned to enterprise governance.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Identify and prioritize AI and automation opportunities by defining problem statements, jobs-to-be-done, current costs, and value propositions aligned to the LRP.
  • •Translate priority use cases into actionable requirements and build workflows and skills within approved platforms.
  • •Lead end-to-end delivery of AI and automation solutions across the project lifecycle.
  • •Lead operational rollout of AI solutions, including SOP development, user training, and adoption measurement.
  • •Partner cross-functionally with Product, Engineering, and other O&T teams; engage external vendors; and act as a liaison to the Enterprise AI organization for accelerators and best practices.

Pay and Benefits

Salary: USD 115,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •8+ years of relevant experience in media, delivering complex operational or automation projects.
  • •Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps.
  • •Background in television, film, or digital media distribution.
  • •Strong executive communication skills to translate complex initiatives into business value.
  • •Ability to work flexible hours including occasional off-hours, weekends, and holidays to support 24x7 operations.
Experience:8+ yearsMediaTelevisionFilmDigital media distributionAutomationAI
Education:Bachelor's in media-related field
Skills:Executive communicationInterpersonal communicationAttention to detailOrganizationCollaboration
Languages:English
Tech Stack:LucidchartAirtableSmartsheetMicrosoft Office 365

Company Brief

NBC Universal
NBCUniversal is a global media and entertainment company producing and distributing film, television, news, sports and streaming content, and operating theme parks and consumer experiences across a portfolio of well-known brands including NBC, Universal Pictures and Peacock.
Industry: Film & Television
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York City, United States
Founded: 2004
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