Call Center Agent Position (Furniture) - AT

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Problem-solving","Active listening","Attention to detail","Professional communication","Empathy"]

Provide efficient, empathetic customer support by handling inquiries and resolving issues while maintaining high customer satisfaction. Tailor solutions to customer needs using professional phone etiquette and clear communication. Work in a fast-paced environment with flexibility for night and overnight shifts, and leverage customer service/customer support skills to improve the overall customer experience.

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FursaFursa
Sutherland
Sutherland
4 days ago

Call Center Agent Position (Furniture) - AT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide efficient, empathetic customer support by handling inquiries and resolving issues while maintaining high customer satisfaction. Tailor solutions to customer needs using professional phone etiquette and clear communication. Work in a fast-paced environment with flexibility for night and overnight shifts, and leverage customer service/customer support skills to improve the overall customer experience.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address inquiries and resolve issues to maintain high customer satisfaction.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Demonstrated ability to enhance customer satisfaction and customer experience.
  • •Problem-solving ability with active listening and attention to detail.
  • •Flexibility for night and overnight shifts.
Skills:Problem-solvingActive listeningAttention to detailProfessional communicationEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor