Senior Product Manager

Salesforce
San Francisco
Workplace: RemoteFull timeUSD 172,500 - 260,100 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Cross-functional communication","Stakeholder management","Consensus building","Analytical thinking","Problem-solving"]

Own and evolve the website experience for Piper, an AI SDR, leading end-to-end visitor interactions from first chat/voice/video moment through the messenger surface. Translate customer and stakeholder input into a clear product roadmap, define and track success metrics (quality, i18n/localization, latency, performance, visitor experience), and collaborate with design, engineering, AI, marketing, sales, and customer teams to plan, launch, and mature high-quality features.

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FursaFursa
Salesforce
Salesforce
16 hours ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and evolve the website experience for Piper, an AI SDR, leading end-to-end visitor interactions from first chat/voice/video moment through the messenger surface. Translate customer and stakeholder input into a clear product roadmap, define and track success metrics (quality, i18n/localization, latency, performance, visitor experience), and collaborate with design, engineering, AI, marketing, sales, and customer teams to plan, launch, and mature high-quality features.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own and evolve Piper on the website, leading the end-to-end visitor experience across the website.
  • •Turn ambiguity into a clear product roadmap by working with customers and stakeholders to identify opportunities and define requirements, priorities, and launch plans.
  • •Partner across teams (design, engineering, AI, marketing, sales, customer teams) to build, launch, and mature high-quality products.
  • •Define and monitor success using a north star and supporting metrics for response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
  • •Leverage AI across the product development lifecycle, from synthesizing feedback and generating lightweight specs to rapid prototyping and validation with engineering and design.

Pay and Benefits

Salary: USD 172,500 - 260,100 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquityTime Off

Key Requirements

  • •5+ years of product management experience owning a product area end to end in a fast-moving B2B SaaS environment.
  • •Strong technical and product literacy to partner with engineering and design on tradeoffs and translate ideas into requirements and roadmaps.
  • •Excellent cross-functional communication to facilitate debate, drive consensus, and represent the product area to executives and stakeholders.
  • •Demonstrated AI fluency using AI across PM workflows including customer insight synthesis, spec generation, prototyping, and backlog prioritization.
  • •A related technical degree required.
Experience:5+ yearsB2B SaaSAIMarketing automation
Education:
Skills:Cross-functional communicationStakeholder managementConsensus buildingAnalytical thinkingProblem-solving
Tech Stack:AIPiperChatVoiceVideoI18nLocalizationClaudeFigma AIVibe-coding

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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