RSA Assistance Agent (Bucarest, RO, 020339)

Provide back-office and front-office support while handling travel claims end-to-end—reviewing claims, processing them accurately, investigating issues, and ensuring timely follow-up. You’ll work toward personal and team productivity and quality goals, collaborate with internal teams to resolve customer issues, and assist with additional duties as needed. The role emphasizes high-volume service, strong deadlines management, and tools like Microsoft Office alongside AI/ML and predictive analytics for fraud detection and decision-making.