Customer Service Advisor (English Speaker)

Farfetch
Lisbon
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Multitasking","Critical thinking","Organizational skills","Teamwork","Customer focus"]

Serve as the first point of contact for Farfetch’s strategic partners, resolving customer questions across email, phone, and chat. Provide product and service guidance, take ownership of case resolution, and handle demanding customers with professionalism and emotional intelligence. Collaborate with internal teams to support localization initiatives, contribute to a positive team environment, and work late shifts as needed in a fast-paced fashion and e-commerce setting.

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Farfetch
Farfetch
21 hours ago

Customer Service Advisor (English Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for Farfetch’s strategic partners, resolving customer questions across email, phone, and chat. Provide product and service guidance, take ownership of case resolution, and handle demanding customers with professionalism and emotional intelligence. Collaborate with internal teams to support localization initiatives, contribute to a positive team environment, and work late shifts as needed in a fast-paced fashion and e-commerce setting.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the first point of contact, resolving customer queries and requests across email, phone, and chat within the customer promise.
  • •Provide information and best advisory on products, services, and related inquiries.
  • •Take ownership of case resolution, finding the best solutions according to company process and guidelines.
  • •Manage demanding customers professionally, focusing on solution and retention.
  • •Advocate for customers’ needs with internal teams and contribute to localization initiatives and a positive work environment.

Key Requirements

  • •At least 1 year of customer service experience, ideally in fashion and/or e-commerce.
  • •Excellent English proficiency in written and spoken form.
  • •Good IT skills, including customer service tools and Windows packages, and comfort guiding customers on digital platforms.
  • •Ability to resolve complex customer issues with confidence, using clear communication and a positive approach.
  • •Natural multi-tasking with strong attention to detail, critical thinking, and organizational skills.
Experience:1+ yearsFashionE-commerce
Skills:CommunicationEmotional intelligenceMultitaskingCritical thinkingOrganizational skillsTeamworkCustomer focus
Languages:English
Tech Stack:EmailPhoneChatWindowsDigital platforms

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn