Supv, Patient Success

Natera
United States
Workplace: RemoteFull timeUSD 67,000 - 83,700Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Team leadership","Performance management","Analytics","Organizational skills"]

Lead a patient-facing team responsible for executing the billing strategy end to end, from insurance verification through final collections. Supervise Patient Success Specialists, monitor and QA inbound/outbound calls, emails, and faxes, and ensure performance against KPIs. Serve as first-level escalation for patient concerns, coordinate training and ongoing compliance (including HIPAA/PHI), and liaise with internal departments to keep processes accurate.

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FursaFursa
Natera
Natera
2 days ago

Supv, Patient Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a patient-facing team responsible for executing the billing strategy end to end, from insurance verification through final collections. Supervise Patient Success Specialists, monitor and QA inbound/outbound calls, emails, and faxes, and ensure performance against KPIs. Serve as first-level escalation for patient concerns, coordinate training and ongoing compliance (including HIPAA/PHI), and liaise with internal departments to keep processes accurate.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Supervise a team of Patient Success Specialists, including daily supervision across sub-teams.
  • •Monitor and QA inbound and outbound calls, and QA emails and faxes, providing feedback to staff.
  • •Oversee the end-to-end process from insurance verification to final collection, working with sub-teams to manage the workflow.
  • •Serve as first-level escalation for patient concerns and complaints, including enforcing policies and procedures.
  • •Coordinate training and ongoing compliance for direct reports, including orientation and required HIPAA/PHI and security training within the first 30 days of hire.

Pay and Benefits

Salary: USD 67,000 - 83,700
Perks:MedicalDentalVisionLife InsuranceDisability Insurance401kCommuter BenefitsFree TestingFertility CareReferral ProgramParental Leave

Key Requirements

  • •Bachelor’s degree or equivalent in a Healthcare, Marketing, or Business-related field.
  • •5+ years of healthcare experience.
  • •Experience submitting and managing insurance claims using healthcare billing software (Xifin, AMD, and LIMS are a plus).
  • •Thorough knowledge of healthcare reimbursement, including coverage, coding, and payment processes for government and private payers.
  • •Ability to use analytics to develop and analyze payments, diagnose issues, and communicate effectively verbally and in writing.
Experience:5+ yearsHealthcareHealthcare reimbursementInsurance claims
Education:Bachelor's
Skills:CommunicationTeam leadershipPerformance managementAnalyticsOrganizational skills
Tech Stack:XifinAMDLIMSMicrosoft OfficeWordExcel

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn