Senior Payment Solutions Expert

Sunrun
United States
Workplace: OnsiteFull timeUSD 66,798.09 - 89,064.12 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Empathy","Professionalism","Collaboration","Communication","Organizational skills","Time management","Attention to detail"]

Manage and resolve high-risk, complex delinquent customer cases for Sunrun’s collections team. You will review a daily case queue, contact customers by phone, email, and letters, and coordinate with Customer Care, Field Service, Compliance, Legal, and executives to drive matters through to resolution. Ensure meticulous documentation, meet individual KPI targets, apply resolution tools and the Customer Solutions Process Guide, and help prevent repeat issues by identifying root causes.

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FursaFursa
Sunrun
Sunrun
1 day ago

Senior Payment Solutions Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage and resolve high-risk, complex delinquent customer cases for Sunrun’s collections team. You will review a daily case queue, contact customers by phone, email, and letters, and coordinate with Customer Care, Field Service, Compliance, Legal, and executives to drive matters through to resolution. Ensure meticulous documentation, meet individual KPI targets, apply resolution tools and the Customer Solutions Process Guide, and help prevent repeat issues by identifying root causes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and review a daily case queue, prioritizing high-priority delinquent accounts and driving each case to resolution.
  • •Contact delinquent customers via telephone, email, and formal letters in compliance with collections policies.
  • •Resolve complex recovery matters, including breach/default and attorney-represented accounts, according to policy and legal requirements.
  • •Coordinate with Legal, Compliance, third-party collections, outside counsel, and internal stakeholders, escalating specialized accounts as needed.
  • •Document all customer touchpoints and collection efforts in internal databases and monitor account status transitions through collections phases.

Pay and Benefits

Salary: USD 66,798.09 - 89,064.12 annually

Key Requirements

  • •High school diploma or equivalent; Bachelor’s degree preferred.
  • •5+ years of relevant experience, preferably in customer success, collections, project management, planning, and/or in-house legal coordination.
  • •Excellent written and oral communication skills, including explaining complex issues to varied audiences.
  • •Ability to independently manage multiple cases with minimal supervision in a fast-paced environment.
  • •Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred.
Experience:5+ years
Education:High School
Skills:EmpathyProfessionalismCollaborationCommunicationOrganizational skillsTime managementAttention to detail
Tech Stack:Google SuiteExcelPowerPointSalesforceSalesforce knowledge

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
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Glassdoor: 3.7
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