Director, Customer Success, Enterprise

Braze
Chicago
Workplace: HybridFull timeUSD 172,000 - 271,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Follow-up","Teamwork","Intellectual curiosity","Process improvement"]

Lead Customer Success Enterprise strategy and operations as a senior leader owning an entire book of business across Braze geography. Manage and grow multiple Customer Success teams, hiring and performance managing managers and staff, while driving KPIs for platform adoption, renewals, expansion, and advocacy. Serve as an escalation point for customers, guide client lifecycles, and partner with Sales and Services leadership to align on customer experience and commercial outcomes.

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FursaFursa
Braze
Braze
3 days ago

Director, Customer Success, Enterprise

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead Customer Success Enterprise strategy and operations as a senior leader owning an entire book of business across Braze geography. Manage and grow multiple Customer Success teams, hiring and performance managing managers and staff, while driving KPIs for platform adoption, renewals, expansion, and advocacy. Serve as an escalation point for customers, guide client lifecycles, and partner with Sales and Services leadership to align on customer experience and commercial outcomes.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own the Customer Success Enterprise book of business across Braze geography and take ultimate responsibility for team outcomes.
  • •Manage multiple Customer Success teams, including hiring, performance managing, and supporting development and satisfaction.
  • •Drive customer renewal, expansion, advocacy, and platform adoption by setting KPIs and success metrics for ROI.
  • •Serve as a point of escalation across the customer portfolio and represent Braze during public activities.
  • •Identify continuous improvement opportunities across process, reporting, and customer lifecycle management.

Pay and Benefits

Salary: USD 172,000 - 271,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience in Customer Success, consultancy, account management, or mobile marketing.
  • •3+ years of experience managing people managers.
  • •Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2).
  • •Exemplary written and verbal communication skills with strong follow-up.
  • •Strong technical domain knowledge of two or more: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
Experience:Customer successConsultancyAccount managementMobile marketing
Skills:CommunicationRelationship buildingFollow-upTeamworkIntellectual curiosityProcess improvement
Certifications:PMPPMgPAgilePrince2
Tech Stack:Mobile DevelopmentAPIsMarketing AutomationDirect MarketingAnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn