After Sales Service Associate, Dallas

Hermes
Dallas
Workplace: OnsiteFull timeFunction: Sales0Skills: ["Communication","Customer service","Problem-solving","Time management","Teamwork"]

Join Hermès as an After Sales Service Associate in the Dallas boutique. You will manage customer-owned merchandise across métiers, analyze repairs, coordinate repairs with craftspeople and vendors, and keep clients informed throughout the process. You’ll work closely with sales and support teams to deliver extraordinary after-sales service in a luxury, fast-paced environment, ensuring accurate documentation, timely updates, and seamless client experiences.

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Hermes
Hermes
6 months ago

After Sales Service Associate, Dallas

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

Join Hermès as an After Sales Service Associate in the Dallas boutique. You will manage customer-owned merchandise across métiers, analyze repairs, coordinate repairs with craftspeople and vendors, and keep clients informed throughout the process. You’ll work closely with sales and support teams to deliver extraordinary after-sales service in a luxury, fast-paced environment, ensuring accurate documentation, timely updates, and seamless client experiences.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Take in repairs and identify what repairs need to and can be done to the item within Hermès group guidelines
  • •Work with clients one-on-one to identify repairs, explain the process, timeline, costs, and review the item condition at drop-off
  • •Properly log and process repairs with COM forms and photographs using Excel and After Sales Service systems
  • •Follow up with clients on the status of repairs and post-repair pick up to ensure satisfaction
  • •Process repair transactions at POS to collect client payment and liaise with back-of-house teams when needed

Pay and Benefits

Perks:MedicalDentalVision401kProduct Discount

Key Requirements

  • •0-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
  • •Strong computer skills including proficiency in Microsoft Office
  • •Flexibility and adaptability
  • •Client service experience
  • •Excellent communication skills, both written and verbal
Experience:0RetailLuxuryAfter sales
Skills:CommunicationCustomer serviceProblem-solvingTime managementTeamwork
Languages:EnglishFrench
Tech Stack:Microsoft Office

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn