Front Office Agent

Kempinski
Singapore
Workplace: OnsiteFull timeFunction: Software EngineeringEducation: certificationSkills: ["Customer service","Communication","Multi-tasking","English","Professionalism"]

As a Front Office Agent, you will efficiently check-in and check-out guests, handle front desk cash transactions, and respond to guest requests with a friendly, professional demeanor. You’ll coordinate with housekeeping on room status, maintain LQA standards, and uphold Kempinski’s branding through outstanding guest service in a bustling hotel environment.

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Kempinski
Kempinski
7 months ago

Front Office Agent

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Last checked: 9 hours agoStatus: Live

Job Summary

As a Front Office Agent, you will efficiently check-in and check-out guests, handle front desk cash transactions, and respond to guest requests with a friendly, professional demeanor. You’ll coordinate with housekeeping on room status, maintain LQA standards, and uphold Kempinski’s branding through outstanding guest service in a bustling hotel environment.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
  • •Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • •Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • •Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • •Report to Front Office Manager and maintain a professional image reflecting the hotel standards in guest interactions.

Key Requirements

  • •Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • •Prior experience in the same capacity or any other hospitality related capacity advantageous
  • •Knowledge in Microsoft Office (Word, Excel and PowerPoint)
  • •Operational knowledge of front desk operations, Opera and Micros is a plus
  • •Strong customer service and communication skills
Experience:Hospitality
Education:Certification / Diploma in Hospitality Management
Skills:Customer serviceCommunicationMulti-taskingEnglishProfessionalism
Languages:English
Tech Stack:OperaMicrosMicrosoft Office

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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