Senior Associate, CRM

Own the end-to-end customer journey for property clients, from SPA stage through handover and post-handover support. Serve as the main customer contact, manage communications, coordinate handovers, and ensure complaints and service requests are logged, tracked, escalated when needed, and resolved promptly. Monitor customer accounts for key administrative processes, oversee defect liability matters, and improve CRM operations through accurate data, workflows, feedback surveys, and call center performance reviews.