Senior Associate, CRM

Majid Al Futtaim
Cairo
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer service","Stakeholder management","Planning","Organization","Prioritization"]

Own the end-to-end customer journey for property clients, from SPA stage through handover and post-handover support. Serve as the main customer contact, manage communications, coordinate handovers, and ensure complaints and service requests are logged, tracked, escalated when needed, and resolved promptly. Monitor customer accounts for key administrative processes, oversee defect liability matters, and improve CRM operations through accurate data, workflows, feedback surveys, and call center performance reviews.

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Majid Al Futtaim
Majid Al Futtaim
1 month ago

Senior Associate, CRM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for property clients, from SPA stage through handover and post-handover support. Serve as the main customer contact, manage communications, coordinate handovers, and ensure complaints and service requests are logged, tracked, escalated when needed, and resolved promptly. Monitor customer accounts for key administrative processes, oversee defect liability matters, and improve CRM operations through accurate data, workflows, feedback surveys, and call center performance reviews.
Location: Cairo
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for customers from SPA through handover and beyond, building and maintaining relationships.
  • •Manage customer communication throughout project completion with regular updates, status meetings, issue tracking, and follow-up actions.
  • •Coordinate property handovers by preparing handover packs, scheduling appointments, and ensuring support coverage.
  • •Handle customer complaints and service requests by logging, tracking, escalating when necessary, and resolving promptly.
  • •Oversee post-handover support, including managing defect liability during the first year and driving CRM improvements through customer data and feedback.

Key Requirements

  • •Bachelor's degree or Diploma with 3+ years of experience, including 2+ years in real estate.
  • •Excellent written and verbal communication in English and Arabic.
  • •Ability to work under pressure and meet deadlines.
  • •Ownership mindset with high accountability for deliverables.
  • •Strong planning, organization, and prioritization skills.
Experience:3+ yearsReal estate
Skills:Customer serviceStakeholder managementPlanningOrganizationPrioritization
Languages:EnglishArabic

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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