Customer Care Associate

NTT
United States
Workplace: RemoteFull timeUSD 19+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Attention to detail","Accuracy","Accountability","Self-discipline"]

Provide front-line phone customer care to life insurance policyholders, beneficiaries, agents, and internal customers. Use your knowledge of life insurance and annuity policies to answer questions about payments, policy information, and claims while meeting service metrics and CSAT goals. Handle high call volumes, maintain accurate and professional communication, and complete required call center training. Work remotely with strict workspace and technology requirements.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide front-line phone customer care to life insurance policyholders, beneficiaries, agents, and internal customers. Use your knowledge of life insurance and annuity policies to answer questions about payments, policy information, and claims while meeting service metrics and CSAT goals. Handle high call volumes, maintain accurate and professional communication, and complete required call center training. Work remotely with strict workspace and technology requirements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
  • •Handle inquiries about payments, policy information, and claims using knowledge of life insurance and annuity policies.
  • •Ensure customer satisfaction (CSAT) and work toward service metrics.
  • •Develop and maintain knowledge of insurance industry products, services, and team processes.
  • •Field between 75 to 100 calls per day and communicate professionally to resolve questions and issues.

Pay and Benefits

Salary: USD 19 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1 year experience working remote in customer service (WAH).
  • •1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications.
  • •Minimum High school diploma or GED.
  • •Complete call center training classes and demonstrate proficiency of the material.
  • •Must pass background check and drug screen.
Education:High School
Skills:CommunicationAttention to detailAccuracyAccountabilitySelf-discipline
Tech Stack:Microsoft Windows2-Factor AuthenticationEthernetHeadsetCell phoneTablet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn