L1 Support Engineer

Zaintech
Egypt
Workplace: OnsiteFull timeFunction: Product Management0Skills: ["Communication","Problem-solving"]

Entry-level IT support role focusing on first-line technical assistance, incident triage, and user issue resolution. You’ll work with the Technology & Delivery team in Cairo to diagnose hardware and software problems, document incidents, and escalate complex issues as needed while contributing to knowledge base improvements and ensuring timely ticket handling.

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FursaFursa
Zaintech
Zaintech
4 months ago

L1 Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Entry-level IT support role focusing on first-line technical assistance, incident triage, and user issue resolution. You’ll work with the Technology & Delivery team in Cairo to diagnose hardware and software problems, document incidents, and escalate complex issues as needed while contributing to knowledge base improvements and ensuring timely ticket handling.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide first-line IT support for end users and resolve common incidents.
  • •Troubleshoot hardware and software issues and document findings.
  • •Log incidents, update tickets, and track resolution progress.
  • •Escalate complex or unresolved issues to higher support levels as needed.
  • •Collaborate with the Technology & Delivery team to improve processes and knowledge base

Key Requirements

  • •Strong interest in IT support and customer service.
  • •Basic knowledge of computer hardware and software troubleshooting.
  • •Excellent communication and problem-solving skills.
  • •Ability to work in an entry-level role within IT operations in Cairo.
  • •Familiarity with ticketing systems and incident management (IT helpdesk)
Experience:0Information technologyInformation technology services
Skills:CommunicationProblem-solving

Company Brief

Zaintech
Zaintech is the digital services and technology arm of Zain Group, delivering cloud, managed services, cybersecurity, contact center, and digital transformation solutions to enterprises and carriers across the Middle East and Africa.
Industry: Consulting
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Kuwait City, Kuwait
WebsiteLinkedIn