Team Leader, Front Office | One&Only Aesthesis,Athens

Kerzer International
Greece
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal communication","Communication","Coaching","Problem-solving"]

Lead the Front Office team at a luxury resort, ensuring consistent guest satisfaction, service standards, and smooth daily operations. Coach and train Front Office Agents, maintain coverage based on occupancy, and monitor LQA and Forbes Standards. Serve as a visible role model, handle guest complaints and issues, record feedback in the tracking system, coordinate guest preferences with departments, and support upselling while covering night shifts and high-demand front desk/guest services duties.

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Kerzer International
Kerzer International
3 days ago

Team Leader, Front Office | One&Only Aesthesis,Athens

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead the Front Office team at a luxury resort, ensuring consistent guest satisfaction, service standards, and smooth daily operations. Coach and train Front Office Agents, maintain coverage based on occupancy, and monitor LQA and Forbes Standards. Serve as a visible role model, handle guest complaints and issues, record feedback in the tracking system, coordinate guest preferences with departments, and support upselling while covering night shifts and high-demand front desk/guest services duties.
Location: Greece
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise Front Office Agents, ensuring coverage based on hotel occupancy and covering shifts when required.
  • •Conduct regular trainings, identify development needs, and coach/mentor employees to improve knowledge and skills.
  • •Ensure guest satisfaction by intervening in guest/employee situations, handling complaints, and resolving grievances as needed.
  • •Monitor compliance with hotel policies, procedures, and standards, including regular check of Front Office LQA and Forbes Standards.
  • •Coordinate operational needs such as room assignments, guest preferences handoff, passport data collection at check-in, and support upselling program implementation.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Manage employees and provide guidance, coaching, and performance monitoring for Front Office Agents.
  • •Minimum two years working in a luxury, 5-star hotel and/or a degree in hospitality management.
  • •Customer service and reservations experience preferred.
  • •Must be fluent in verbal and written English with excellent written and oral communication skills.
  • •Proficiency with Microsoft Office and Opera, plus excellent listening and comprehension skills.
Experience:2+ yearsLuxury hospitality5-star hotelsCustomer serviceReservations
Education:Bachelor's
Skills:LeadershipInterpersonal communicationCommunicationCoachingProblem-solving
Languages:English
Tech Stack:Microsoft OfficeOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn