Support Agent - Global

Fever Up
Madrid
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Proactive","Detail-oriented","Organized","Autonomous","Team-first mindset"]

Support event operations for Fever’s SSI team by managing administrative documentation, coordinating contract/signature workflows, and ensuring accurate record-keeping for permits and official materials. Register and organize supplier invoices, track vendor payment-related tasks, and maintain financial documentation for reconciliation. Keep internal stakeholders aligned on deadlines and operational progress while working closely with a global team in a fast-paced environment.

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FursaFursa
Fever Up
Fever Up
2 days ago

Support Agent - Global

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support event operations for Fever’s SSI team by managing administrative documentation, coordinating contract/signature workflows, and ensuring accurate record-keeping for permits and official materials. Register and organize supplier invoices, track vendor payment-related tasks, and maintain financial documentation for reconciliation. Keep internal stakeholders aligned on deadlines and operational progress while working closely with a global team in a fast-paced environment.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage and maintain organized event documentation, contracts, permits, and signed official documents.
  • •Coordinate signature collection and follow up with stakeholders on pending documentation.
  • •Register and organize supplier invoices and support tracking of related payments.
  • •Maintain accurate filing, tracking, and record-keeping across administrative processes.
  • •Maintain visibility across tasks, deadlines, and project progress and support internal communications.

Pay and Benefits

Perks:Health InsuranceWellhub Membership

Key Requirements

  • •Live in Madrid and be legally eligible to work there.
  • •Speak Spanish and English fluently; other languages are a plus.
  • •Experience in structured operations, support, or admin roles.
  • •Strong attention to detail with process orientation and follow-through.
  • •Comfort using tools like Jira, Airtable, Slack, and Google Workspace (or ability to learn quickly).
Experience:EventsSupportAdministration
Skills:ProactiveDetail-orientedOrganizedAutonomousTeam-first mindset
Languages:SpanishEnglish
Tech Stack:JiraAirtableSlackGoogle Workspace

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn