Guest Service Agent

Minor International
Brisbane
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactiveness","Professionalism"]

Provide warm, high-quality guest service as a part-time front office Guest Service Agent. Welcome guests, manage smooth check-ins and check-outs, handle inquiries via in-person, phone, and email, and process reservations, updates, and special requests using property management systems. Serve as a primary point of contact throughout guests’ stays, resolving issues and sharing personalized local recommendations. Work rotating shifts between 7:00am–11:00pm, including weekends and public holidays.

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Minor International
Minor International
13 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide warm, high-quality guest service as a part-time front office Guest Service Agent. Welcome guests, manage smooth check-ins and check-outs, handle inquiries via in-person, phone, and email, and process reservations, updates, and special requests using property management systems. Serve as a primary point of contact throughout guests’ stays, resolving issues and sharing personalized local recommendations. Work rotating shifts between 7:00am–11:00pm, including weekends and public holidays.
Location: Brisbane
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process while addressing immediate guest inquiries or needs.
  • •Communicate clearly and courteously with guests and colleagues across in-person, phone, and email channels to deliver exceptional service.
  • •Process guest reservations, updates, and special requests accurately using property management systems to support seamless scheduling and availability.
  • •Act as primary point of contact during guests’ stays, offering prompt assistance, resolving issues, and providing personalized recommendations.
  • •Support operational needs by working rotating shifts and maintaining service standards across varying times.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise, professional correspondence.
  • •Consistently deliver an exceptional service standard with a proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Foster positive guest experiences and maintain high satisfaction through attentive service and problem resolution.
  • •Maintain a polished, professional presentation and be fully committed to a dynamic work schedule including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProactivenessProfessionalism
Languages:English
Tech Stack:Property management systemsEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn