Engagement Manager, Professional Services (SEA/GCN)

Stripe
Singapore
Full timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Critical thinking","Stakeholder management","Communication","Independent work","Program management"]

Lead enterprise implementation programs for Stripe’s Professional Services team, guiding complex, multi-stakeholder projects from planning through successful launch and transition to support. Drive adoption by improving deployment practices and delivering measurable product value, manage governance and integration into customer architecture, and coordinate alignment between users and Stripe Product/Engineering. Use risk assessment and issue resolution to keep timelines on track while evolving the implementation methodology.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
2 days ago

Engagement Manager, Professional Services (SEA/GCN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead enterprise implementation programs for Stripe’s Professional Services team, guiding complex, multi-stakeholder projects from planning through successful launch and transition to support. Drive adoption by improving deployment practices and delivering measurable product value, manage governance and integration into customer architecture, and coordinate alignment between users and Stripe Product/Engineering. Use risk assessment and issue resolution to keep timelines on track while evolving the implementation methodology.
Location: Singapore
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver program management expertise for complex, multi-faceted enterprise implementations, applying Stripe products and implementation best practices.
  • •Drive innovation and adoption of deployment practices and provide product adoption insights to maximize value for customers.
  • •Maintain continuous improvement for the Stripe Implementation Methodology, including tools, templates, and processes.
  • •Provide program governance to manage requirements against scope and business objectives, including integration planning and test/change management strategies.
  • •Assess and mitigate risks, manage issues and decisions with stakeholders, and coordinate interlocks between customer and Stripe Product/Engineering to align with the roadmap.

Key Requirements

  • •8+ years of consulting experience partnering with enterprise-level users on technology solutions, with a track record of top performance or related field.
  • •Proven program management skills and experience to deliver tailored solutions.
  • •Ability to quickly learn and explain complex technical concepts and tailor communication to both technical and business audiences.
  • •Ability to operate independently in a highly ambiguous, fast-paced environment.
  • •Demonstrated ability to engage with and lead executive stakeholders and key decision makers to drive toward agreed outcomes.
Experience:8+ yearsConsultingEnterprise softwarePayments
Skills:Critical thinkingStakeholder managementCommunicationIndependent workProgram management
Certifications:PMPITILPSM1PSPO1
Languages:EnglishMandarin Chinese
Tech Stack:APIs

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor