TPS Engineer

Applied Materials
Santa Clara
Workplace: OnsiteFull timeUSD 110,500 - 152,000Function: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Collaboration","Judgment"]

Provide technical support for a specific customer, owning escalations, fleet performance, installations, upgrades, and improvement programs. Serve as the field escalation focal point between the customer and division, supporting installation/operation/calibration/service/testing at both Alpha and Beta Sites. Initiate and review ECOs, generate system performance metrics (e.g., MTBF/MTBI/availability), and create and present documentation to ensure field implementation.

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FursaFursa
Applied Materials
Applied Materials
6 days ago

TPS Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support for a specific customer, owning escalations, fleet performance, installations, upgrades, and improvement programs. Serve as the field escalation focal point between the customer and division, supporting installation/operation/calibration/service/testing at both Alpha and Beta Sites. Initiate and review ECOs, generate system performance metrics (e.g., MTBF/MTBI/availability), and create and present documentation to ensure field implementation.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
  • •Act as an intermediary and field escalation focal point between the customer and division, supporting troubleshooting, repair, and debugging of equipment.
  • •Provide Alpha and Beta Site support for installation, operation, calibration, service, and testing of new hardware/process/software designs on engineering and customer tools.
  • •Initiate and review ECOs to ensure the data supports fixes, and communicate follow-ups to the field.
  • •Generate and present system performance data (e.g., MTBF, MTBI, availability), create/review documentation, and ensure field implementation.
Travel: Medium travel

Pay and Benefits

Salary: USD 110,500 - 152,000

Key Requirements

  • •Demonstrate conceptual and practical expertise in the technical discipline and basic knowledge of related disciplines.
  • •Act as a resource for colleagues with less experience and may lead small projects with manageable risks and resourcing needs.
  • •Solve complex problems by taking a new perspective and exercising judgment using multiple sources of information.
  • •Explain difficult or sensitive technical information and work to build consensus with stakeholders.
  • •Provide technical support through escalations, documentation, and ensuring field implementation of improvements and upgrades.
Skills:Problem-solvingCommunicationCollaborationJudgment

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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