NTT

3 months ago

MS Engineer - Network

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide networking managed services for clients by monitoring infrastructure, detecting and resolving technical incidents, and handling first-line requests using ITSM processes. Investigate root causes, follow approved SOPs for request fulfillment, execute maintenance activities such as patching and configuration changes, and support smooth shift handovers. Continuously improve by reducing common incidents, finding automation opportunities, updating knowledge articles, and escalating when needed.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions, identifying errors early and resolving technical incidents and problems to maintain operations.
•Investigate and resolve first-line incidents, following approved procedures for request fulfillment.
•Provide support via telephonic support, ITSM tickets, and chat, including executing maintenance activities such as patching and configuration changes.
•Ensure smooth shift handovers and escalate incidents and requests when necessary for timely resolution.
•Identify optimization opportunities, support automation/process improvements, and update or share knowledge articles.

Key Requirements

•Basic understanding of networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches.
•Knowledge of routing protocols including BGP, OSPF, and EIGRP.
•Ability to handle tickets using defined SOPs and to resolve incidents using knowledge articles.
•Good understanding of ITSM tools and ITSM processes.
•Bachelor’s degree in information technology/computing or equivalent experience.

Education:Bachelor's

Skills:PlanningWork ethicAdaptabilityClient focusActive listening

Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSISEMeraki switchesBGPOSPFEIGRPITSMITSM ticketsConfiguration changesPatchingSOPs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT