Lead, Service Account Executive (Airline Domain)

Amadeus
Bengaluru
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Leadership","Influencing","Negotiation","Strategic thinking","Decision-making"]

Serve as the executive-facing lead for strategic airline customers, owning end-to-end service delivery outcomes including operational stability, transformation initiatives, and long-term service improvement. Lead governance forums, executive service reviews, critical escalations, and major incidents across stakeholders. Partner with commercial, product, delivery, and executive leadership to shape account strategy, influence prioritization and investments, and drive large-scale continuous improvement while mentoring Service Delivery and Service Account teams.

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FursaFursa
Amadeus
Amadeus
8 hours ago

Lead, Service Account Executive (Airline Domain)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the executive-facing lead for strategic airline customers, owning end-to-end service delivery outcomes including operational stability, transformation initiatives, and long-term service improvement. Lead governance forums, executive service reviews, critical escalations, and major incidents across stakeholders. Partner with commercial, product, delivery, and executive leadership to shape account strategy, influence prioritization and investments, and drive large-scale continuous improvement while mentoring Service Delivery and Service Account teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Act as the executive-facing representative for strategic airline customers and a single point of accountability for customer service delivery.
  • •Own customer success holistically across operational stability, transformation programs, customer satisfaction, and long-term service outcomes.
  • •Lead service governance forums, executive service reviews, strategic customer discussions, and drive customer account strategy with internal leadership teams.
  • •Manage high-impact escalations and major incidents involving multiple stakeholders and senior customer leadership.
  • •Drive large-scale operational transformation and continuous improvement initiatives while monitoring Service Delivery Managers and Service Account Managers and mentoring cross-functional teams when needed.

Pay and Benefits

Perks:Annual BonusHealth InsuranceLearning Budget

Key Requirements

  • •Extensive experience in the Airline IT or Shopping/Pricing domain.
  • •Proven success managing strategic airline customers and executive stakeholder relationships.
  • •Strong leadership, influencing, negotiation, and decision-making capabilities.
  • •Deep expertise in service governance, operational excellence, customer success, and transformation programs.
  • •Bachelor’s degree in Computer Science, Business Administration, Finance, or a related discipline.
Experience:Airline ITShopping/PricingService deliveryCustomer successOperational excellenceTransformation programs
Education:Bachelor's in Computer Science, Business Administration, Finance, or related discipline
Skills:LeadershipInfluencingNegotiationStrategic thinkingDecision-making

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn