Crew Manager, Inflight Performance (New York City, NY, US)

American Airlines Group
New York
Workplace: OnsiteFull timeUSD 63,000 - 86,500Function: OtherExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Planning skills","Organizational skills","Independent decision-making","Coaching"]

Supervise and coordinate flight attendants’ performance within the Inflight Performance team (Customer Experience–Flight). Manage day-to-day performance reports, lead performance conversations, and maintain attendance and performance records in APS. Ensure compliance with inflight policies and regulations, provide coaching and counseling for performance concerns, and take appropriate action for violations up to dismissal. Support inflight initiatives and participate in task forces shaping the team’s future direction.

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American Airlines Group
American Airlines Group
7 hours ago

Crew Manager, Inflight Performance (New York City, NY, US)

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Last checked: 1 day agoStatus: Live

Job Summary

Supervise and coordinate flight attendants’ performance within the Inflight Performance team (Customer Experience–Flight). Manage day-to-day performance reports, lead performance conversations, and maintain attendance and performance records in APS. Ensure compliance with inflight policies and regulations, provide coaching and counseling for performance concerns, and take appropriate action for violations up to dismissal. Support inflight initiatives and participate in task forces shaping the team’s future direction.
Location: New York
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day performance reports for an assigned group of flight attendants.
  • •Lead performance conversations and update/document flight attendants’ records in the Attendance and Performance System (APS).
  • •Ensure flight attendants understand and comply with inflight policies, procedures, and regulations.
  • •Provide coaching and counseling to address performance concerns.
  • •Implement appropriate action for violations, up to and including dismissal.

Pay and Benefits

Salary: USD 63,000 - 86,500
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •3+ years of related experience.
  • •Ability to work shift work, including weekends and holidays.
  • •Must be able to work on-site at assigned base/location.
  • •Knowledge of American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, and Tableau (preferred).
Experience:3+ years
Education:Bachelor's
Skills:Interpersonal skillsPlanning skillsOrganizational skillsIndependent decision-makingCoaching
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookSABRE/DECS-FOSAbsence TrackerAttendance & Performance/Flight CapsTableauAttendance and Performance System (APS)

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn