Trane Technologies

1 week ago

Customer Service Representative - Wichita

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own client satisfaction, retention, and growth for an assigned portfolio by driving account management activities like account profiles, strategies, and service delivery plans. Respond to client inquiries within 24 hours, identify and communicate issues and objectives to account teams and leadership, and support proposal pull-through for T&M and quoted jobs. Collaborate on sales leads and quick quotes, facilitate the Service Linkage program, and attend client support and sales trainings.

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage client satisfaction, retention, and growth for an assigned portfolio.
•Drive account management including account profiles, account strategies, service delivery plans, and scheduled client visits; respond to client inquiries within 24 hours.
•Identify and communicate issues and business goals/objectives to account teams and leadership.
•Support T&M and quoted-job pull-through by collaborating on proposals and delivering timely proposals; follow up on sales leads and quick quotes.
•Facilitate the Service Linkage program and attend sales/client support development trainings and sales meetings.

Travel: Low travel

Pay and Benefits

Salary: 80,560 - 104,500 annually

Key Requirements

•Bachelor’s degree or 1 to 3 years of experience in a service or client service capacity.
•Ability to handle high-stress situations.
•Strong communication skills for in-person, phone, and written interactions.
•Proficiency using a computer, telephone/voicemail, and office equipment.
•Proficient in Microsoft Office (especially Excel and Word).

Experience:1-3 years

Education:Bachelor's

Skills:Client serviceCommunicationStakeholder managementTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft OfficeExcelWordTelephoneVoice mailComputer

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trane Technologies

1 week ago

Customer Service Representative - Wichita

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage client satisfaction, retention, and growth for an assigned portfolio.
•Drive account management including account profiles, account strategies, service delivery plans, and scheduled client visits; respond to client inquiries within 24 hours.
•Identify and communicate issues and business goals/objectives to account teams and leadership.
•Support T&M and quoted-job pull-through by collaborating on proposals and delivering timely proposals; follow up on sales leads and quick quotes.
•Facilitate the Service Linkage program and attend sales/client support development trainings and sales meetings.

Travel: Low travel

Pay and Benefits

Salary: 80,560 - 104,500 annually

Key Requirements

•Bachelor’s degree or 1 to 3 years of experience in a service or client service capacity.
•Ability to handle high-stress situations.
•Strong communication skills for in-person, phone, and written interactions.
•Proficiency using a computer, telephone/voicemail, and office equipment.
•Proficient in Microsoft Office (especially Excel and Word).

Experience:1-3 years

Education:Bachelor's

Skills:Client serviceCommunicationStakeholder managementTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft OfficeExcelWordTelephoneVoice mailComputer

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn