Technician Team Lead

Trane Technologies
Vietnam
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service","Training","Safety awareness"]

Lead service fulfillment for HVAC/Thermal & Refrigeration work from the Hanoi service office, executing maintenance, commissioning, troubleshooting, repairs, warranty support, and timely customer responses. Own causes-and-solutions reporting, preventive maintenance recommendations, and customer satisfaction/KPI control. Train and manage service technicians while ensuring safety, compliance, and integrity. Drive service demand through accurate technical recommendations aligned to business targets and direct manager goals.

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Trane Technologies
Trane Technologies
2 days ago

Technician Team Lead

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead service fulfillment for HVAC/Thermal & Refrigeration work from the Hanoi service office, executing maintenance, commissioning, troubleshooting, repairs, warranty support, and timely customer responses. Own causes-and-solutions reporting, preventive maintenance recommendations, and customer satisfaction/KPI control. Train and manage service technicians while ensuring safety, compliance, and integrity. Drive service demand through accurate technical recommendations aligned to business targets and direct manager goals.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Execute service works including maintenance, commissioning, troubleshooting, repairing, warranty, and support to complete on time.
  • •Manage causes-and-solutions reporting based on customer requirements and recommend preventive maintenance with accurate final solutions.
  • •Provide technical training and manage service technicians to properly execute service agreements and deliver service recommendations to customers.
  • •Ensure safety, integrity, and compliance, increasing safety awareness and enforcing safety requirements for technicians.
  • •Respond to internal and external customer requests and align to new targets and works requested by the business direction and direct manager.

Key Requirements

  • •HVAC/Thermal & Refrigeration background.
  • •3 to 5 years of experience.
  • •University/College degree required.
  • •Good English proficiency in all skills.
  • •Safety knowledge and strong problem-solving and communication skills.
Experience:3-5 yearsHVACRefrigeration
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer serviceTrainingSafety awareness
Languages:English
Tech Stack:HVACRefrigerationMicrosoft Office

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn