Esri

1 month ago

Support Analyst l-Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide frontline technical support for Esri’s GIS platform, helping customers resolve network, security, and software issues. Learn ArcGIS products, stay current with releases, and collaborate with teammates to document cases in CRM while expanding product coverage and ensuring customer success in a global, fast-paced environment.

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
•Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
•Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
•Partner with team members to identify common patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in our CRM system to better understand the mission and activities of our customers.

Pay and Benefits

Salary: 704 - 832

Perks:Health InsuranceVision401kProfit SharingPaid LeaveHolidaysLife Insurance

Key Requirements

•1+ years of professional and customer service experience in a similar position
•Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
•Experience communicating with customers with varying technical aptitudes in GIS and information technology
•Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
•Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth

Experience:1+ yearsGISInformation technologyCloud computingLocation intelligence

Education:Bachelor's

Skills:ArcGIS OnlineArcGIS ProArcGIS EnterpriseSAMLADFSOktaShibbolethCloud computingNetworkingTroubleshootingCRMCase documentation

Languages:English

Tech Stack:ArcGISAzureAWSSAMLADFSOktaShibbolethC#.NETJavaJavaScript

Company Brief

Esri

Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn

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Esri

1 month ago

Support Analyst l-Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
•Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
•Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
•Partner with team members to identify common patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in our CRM system to better understand the mission and activities of our customers.

Pay and Benefits

Salary: 704 - 832

Perks:Health InsuranceVision401kProfit SharingPaid LeaveHolidaysLife Insurance

Key Requirements

•1+ years of professional and customer service experience in a similar position
•Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
•Experience communicating with customers with varying technical aptitudes in GIS and information technology
•Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
•Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth

Experience:1+ yearsGISInformation technologyCloud computingLocation intelligence

Education:Bachelor's

Skills:ArcGIS OnlineArcGIS ProArcGIS EnterpriseSAMLADFSOktaShibbolethCloud computingNetworkingTroubleshootingCRMCase documentation

Languages:English

Tech Stack:ArcGISAzureAWSSAMLADFSOktaShibbolethC#.NETJavaJavaScript

Company Brief

Esri

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn