IT Operations Manager (Contract)

Kaizen Labs
New York, Washington
Workplace: HybridFull timeUSD 75 - 110 hourlyFunction: Business OperationsSkills: ["Documentation","Process design","Audit readiness","Independent ownership"]

Own and modernize corporate identity and endpoint management for a cloud-first IT program serving federal and local government customers. Build joiner/mover/leaver processes, run auditable access reviews, rationalize the SaaS estate, and stand up a scoped enclave with documented boundaries. Deploy and evidence identity provider and endpoint tooling across a real fleet using tools like Okta/Entra/JumpCloud and Jamf/Kandji/Intune, partnering with engineering while operating as the core IT owner.

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FursaFursa
Kaizen Labs
Kaizen Labs
1 day ago

IT Operations Manager (Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own and modernize corporate identity and endpoint management for a cloud-first IT program serving federal and local government customers. Build joiner/mover/leaver processes, run auditable access reviews, rationalize the SaaS estate, and stand up a scoped enclave with documented boundaries. Deploy and evidence identity provider and endpoint tooling across a real fleet using tools like Okta/Entra/JumpCloud and Jamf/Kandji/Intune, partnering with engineering while operating as the core IT owner.
Location: New York, Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Build and finalize corporate identity work, including automated provisioning and deprovisioning, finishing an identity provider rollout across applications.
  • •Stand up endpoint management across the device fleet, selecting and deploying tools and writing device and acceptable-use policy to meet customer requirements.
  • •Implement joiner, mover, and leaver lifecycle processes with timed revocation, credential and hardware return, and auditable evidence.
  • •Own recurring access reviews by cadence, producing evidence acceptable to auditors and government customers.
  • •Set up and operate a scoped enclave with separate identity, managed devices, controlled storage, documented boundaries, and runbooks to prevent scope drift.

Pay and Benefits

Salary: USD 75 - 110 hourly
Perks:Health InsuranceDentalVisionLife InsuranceFsa401kPaid LeaveHome OfficeCommuter BenefitsGym MembershipLearning BudgetUtility StipendRecreation StipendPet Care

Key Requirements

  • •Own and administer a modern identity provider as an administrator (Okta, Entra, or JumpCloud), including app onboarding and SCIM provisioning with lifecycle rules.
  • •Deploy endpoint management from zero across a real device fleet (Jamf, Kandji, Hexnode, or Intune) and handle what breaks when users have no managed devices.
  • •Pair endpoint management with an EDR tool and be able to speak to both halves (e.g., CrowdStrike, Huntress).
  • •Build joiner, mover, and leaver processes that produce an audit trail and evidence (not just checklists).
  • •Run access reviews accepted by auditors and implement cloud-first tooling in a mostly macOS environment (e.g., Google Workspace, SSO).
Skills:DocumentationProcess designAudit readinessIndependent ownership
Tech Stack:OktaMicrosoft EntraJumpCloudSCIMJamfKandjiHexnodeIntuneEDRCrowdStrikeHuntressGoogle WorkspaceAWSSSOAWS consolePassword managerSmart-cardPIVCACGovernment PKI

Company Brief

Kaizen Labs
Builds modern, people-first e-government software to modernize resident-facing services (parks & recreation, permitting, licensing, payments) for local, state, and federal agencies across the U.S.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2022
Glassdoor
Glassdoor: 5.0
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