Davies

2 days ago

Returns Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Manage the off-hire process of hire vehicles in Davies’ Vehicle Replacement Group, prioritizing off-hire actions to support business profit. Coordinate customer collections by phone and via text/email, process returns with suppliers using internal procedures and SLA’s, and handle missed/uncollected vehicles and associated charges. Maintain inboxes and off-hire systems, complete supplier reports, and support the team leader by meeting deadlines.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Ensure priority off-hires are actioned first for the benefit of the business.
•Communicate with customers to arrange vehicle collection by phone and follow up via text/email.
•Process off-hire of vehicles with suppliers following internal procedures and SLA’s.
•Handle cases where customers refuse to return or want to retain vehicles by contacting referrers.
•Take responsibility for the off-hire inbox workflow (emails, uploading information, supplier reports, and updating the VRG system).

Pay and Benefits

Perks:PensionLife AssuranceCycle ToLease CarEapDental

Key Requirements

•Previous experience in a busy customer services role.
•Proactive in solving problems and organizing your own workload.
•Quick learner with an ability to understand processes.
•Good overall technology skills, including Microsoft Office packages.
•Work well within the team and use your own initiative.

Skills:Problem-solvingWorkload organizationTeamworkInitiativeProcess understanding

Tech Stack:Microsoft Office

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

2 days ago

Returns Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Ensure priority off-hires are actioned first for the benefit of the business.
•Communicate with customers to arrange vehicle collection by phone and follow up via text/email.
•Process off-hire of vehicles with suppliers following internal procedures and SLA’s.
•Handle cases where customers refuse to return or want to retain vehicles by contacting referrers.
•Take responsibility for the off-hire inbox workflow (emails, uploading information, supplier reports, and updating the VRG system).

Pay and Benefits

Perks:PensionLife AssuranceCycle ToLease CarEapDental

Key Requirements

•Previous experience in a busy customer services role.
•Proactive in solving problems and organizing your own workload.
•Quick learner with an ability to understand processes.
•Good overall technology skills, including Microsoft Office packages.
•Work well within the team and use your own initiative.

Skills:Problem-solvingWorkload organizationTeamworkInitiativeProcess understanding

Tech Stack:Microsoft Office

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor