Customer Care Representative

Arketa
United States
Workplace: RemoteFull timeUSD 45,000 - 48,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: mastersSkills: ["Communication","Problem-solving","Customer service","Empathy","Organization"]

Customer Care Representative role in Arketa’s Support/ CX team, acting as the single point of contact for Partners, guiding them through Arketa features, resolving operational issues, and advocating internally to shape the product roadmap. Fast-paced, high-volume environment across chat, email, and Zoom, with focus on building trust and delivering an exceptional Partner experience.

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Arketa
Arketa
2 months ago

Customer Care Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Customer Care Representative role in Arketa’s Support/ CX team, acting as the single point of contact for Partners, guiding them through Arketa features, resolving operational issues, and advocating internally to shape the product roadmap. Fast-paced, high-volume environment across chat, email, and Zoom, with focus on building trust and delivering an exceptional Partner experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Own Partner interactions from first message to resolution across chat, email, and Zoom, building trust and partnership.
  • •Show up for scheduled shifts, stay engaged with the queue, and maintain responsiveness to Partners.
  • •Own the resolution, ensuring the issue is solved the first time and the loop is closed.
  • •Collaborate across Product, Engineering, Onboarding, and Migrations to unblock Partners in ambiguous situations.
  • •Advocate for Partners internally by feeding insights to Product, Engineering, and CX leadership.

Pay and Benefits

Salary: USD 45,000 - 48,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveWellness StipendHealth InsuranceVisionDental

Key Requirements

  • •Impeccable written communication in chat and email
  • •Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing multiple resolutions
  • •Great judgment and problem-solving skills, with Partner experience in mind
  • •Ability to identify opportunities for process improvement that enhance Partner experience
  • •Team player who helps the team hit its goals
Experience:WellnessSaaS
Education:Master's
Skills:CommunicationProblem-solvingCustomer serviceEmpathyOrganization
Languages:English
Tech Stack:IntercomSlackNotionGoogle SuiteZoomAI-assisted tools

Company Brief

Arketa
Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.
Industry: Fitness
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor