Care Advisor - French (Dublin, IE, D12 P651)

Allianz
Dublin
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Customer service","Communication","Problem-solving","Time management"]

The Care Advisor in Dublin provides first-line support to Allianz Partners' multilingual clients, handling queries on cover, claims and hospitalisations while coordinating with internal teams. The role emphasizes high-quality service, data governance, and collaboration in an AI-driven environment to ensure timely, accurate information and customer retention across rotating shifts.

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FursaFursa
Allianz
Allianz
6 months ago

Care Advisor - French (Dublin, IE, D12 P651)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The Care Advisor in Dublin provides first-line support to Allianz Partners' multilingual clients, handling queries on cover, claims and hospitalisations while coordinating with internal teams. The role emphasizes high-quality service, data governance, and collaboration in an AI-driven environment to ensure timely, accurate information and customer retention across rotating shifts.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Responding to queries regarding cover, claims, hospitalisation, complaints.
  • •Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%.
  • •Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
  • •Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
  • •Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required.

Pay and Benefits

Perks:Health InsuranceDentalChildcare AllowanceLearning BudgetAnnual BonusDiscountsModern Offices

Key Requirements

  • •Experience in a customer focused role, in a an administrative capacity.
  • •Previous experience in call centre environment would be beneficial.
  • •Experience working in pressurized environment with tight deadlines.
  • •Strong Knowledge of Microsoft Office ( Excel, Word).
  • •Valid EU work permit with the ability to work full time year round. Fluency in English and second language (French).
Skills:Customer serviceCommunicationProblem-solvingTime management
Languages:EnglishFrench
Tech Stack:AIMachine learningData analyticsCloudMicrosoft OfficeExcelWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn