Senior Director, Product Management- Customer Contactability

Discover Financial
Richmond, Chicago, New York
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Human-centered thinking","Integrated problem solving","Transformational leadership","Mentoring","Governance"]

Define the product vision, roadmap, and governance for an enterprise platform that governs customer contactability data across email, phone, and address touchpoints. Lead and mentor a high-performing product management team while partnering with executive leadership to deliver scalable, self-service capabilities across all lines of business. Shape a human-centered, risk-mitigated product culture and drive outcomes protecting customer account information and enabling growth.

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Discover Financial
Discover Financial
1 day ago

Senior Director, Product Management- Customer Contactability

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Last checked: 10 hours agoStatus: Live

Job Summary

Define the product vision, roadmap, and governance for an enterprise platform that governs customer contactability data across email, phone, and address touchpoints. Lead and mentor a high-performing product management team while partnering with executive leadership to deliver scalable, self-service capabilities across all lines of business. Shape a human-centered, risk-mitigated product culture and drive outcomes protecting customer account information and enabling growth.
Location: Richmond, Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Serve as strategic architect for the enterprise-wide platform governing customer email, phone, and address touchpoints.
  • •Define product vision, roadmap, and governance model to deliver scalable, self-service contactability capabilities across lines of business.
  • •Lead and mentor a team of product managers to deliver human-centered, risk-mitigated outcomes.
  • •Partner with executive leadership to drive alignment and achieve key business outcomes.
  • •Demonstrate proficiency across human-centered, business-focused, technology-driven, integrated problem solving, and transformational leadership areas.

Key Requirements

  • •Bachelor’s degree in any field and at least 7 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
Experience:7+ yearsConsumer digital products
Education:Bachelor's
Skills:Human-centered thinkingIntegrated problem solvingTransformational leadershipMentoringGovernance

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn