Technical Marketing Engineer (TME)

HP
Singapore
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Root cause analysis","Data analysis","Stakeholder communication","Cross-functional collaboration"]

Lead product quality and reliability across the product lifecycle by translating customer feedback and field insights into actionable improvements. Monitor warranty, telemetry, call rate, and customer experience data to spot trends and risks, then drive investigations, root cause analysis, and resolutions for critical quality issues and escalations. Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations, and communicate quality performance and recommendations to leadership.

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FursaFursa
HP
HP
2 days ago

Technical Marketing Engineer (TME)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead product quality and reliability across the product lifecycle by translating customer feedback and field insights into actionable improvements. Monitor warranty, telemetry, call rate, and customer experience data to spot trends and risks, then drive investigations, root cause analysis, and resolutions for critical quality issues and escalations. Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations, and communicate quality performance and recommendations to leadership.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Drive product quality, reliability, and customer experience across the product lifecycle.
  • •Serve as the customer advocate by translating customer feedback and field insights into improvements.
  • •Monitor and analyze warranty, telemetry, call rate, and customer experience data to identify trends and opportunities.
  • •Lead investigations, root cause analysis, and resolution of critical product quality issues and escalations.
  • •Partner with cross-functional teams to implement corrective actions and preventive measures and communicate results to leadership.
Travel: Low travel

Key Requirements

  • •Drive product quality, reliability, and customer experience throughout the product lifecycle.
  • •Analyze warranty, telemetry, call rate, and customer experience data to identify quality trends and improvement opportunities.
  • •Lead investigations, root cause analysis, and resolution of critical product quality issues and customer escalations.
  • •Translate customer feedback and field insights into actionable improvements.
  • •Collaborate cross-functionally with R&D, Manufacturing, Product Management, Customer Support, and Operations to implement corrective actions and preventive measures.
Skills:Root cause analysisData analysisStakeholder communicationCross-functional collaboration

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn