Client Success Manager II

Luxury Presence
Austin
Workplace: HybridFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Client-focused","Project management","Communication","Problem-solving","Adaptability"]

Own the end-to-end customer journey for Luxury Presence’s highest-tier clients, serving as a brand ambassador, agile project manager, and strong account manager from sales through renewal. Guide the build and design of award-winning websites, foster client relationships by translating business/brand/marketing vision into action, and manage implementations and ongoing campaigns. Exceed KPIs tied to speed, value, retention, and support clients through escalations and problem-solving.

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Luxury Presence
Luxury Presence
3 years ago

Client Success Manager II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for Luxury Presence’s highest-tier clients, serving as a brand ambassador, agile project manager, and strong account manager from sales through renewal. Guide the build and design of award-winning websites, foster client relationships by translating business/brand/marketing vision into action, and manage implementations and ongoing campaigns. Exceed KPIs tied to speed, value, retention, and support clients through escalations and problem-solving.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide the build and design of award-winning websites for highest-tier clients
  • •Foster client relationships by understanding business, brand, and marketing vision and turning it into action
  • •Actively implement websites for new marketing clients and manage a portfolio of previously launched clients through annual marketing strategy
  • •Manage implementation and ongoing campaigns, aligning timelines and expectations across departments
  • •Exceed KPIs focused on speed, value, and retention while expanding revenue and resolving client issues

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years experience managing a book of business in custom success, account management, or a related role
  • •Working knowledge of SEO, Social, Content and/or Paid Media
  • •Track record of results-oriented success built on data and analytics
  • •Previous experience with platforms like Squarespace, Shopify, and WordPress
  • •Experience working in fast-paced, high-volume environments while delivering consistently
Experience:Real estateSaaSMarketing
Skills:Client-focusedProject managementCommunicationProblem-solvingAdaptability
Tech Stack:SEOSocialContentPaid MediaSquarespaceShopifyWordPress

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn