Senior Customer Solutions Engineer

Sysdig Cloud
Costa Rica
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Executive communication","Stakeholder management","Presentation","Analytical troubleshooting","Collaboration"]

Own executive-level relationships for a portfolio of enterprise customers, from executive touchpoints and Customer Business Reviews to Success Planning and Outcome Mapping. Collaborate with customer teams on deployments and operational best practices, drive value realization and expansion, and proactively manage account risk using technical diagnostics. Lead hands-on workshops, advocate for customer requirements with Product/Engineering, and support renewals with measurable usage growth.

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FursaFursa
Sysdig Cloud
Sysdig Cloud
2 weeks ago

Senior Customer Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own executive-level relationships for a portfolio of enterprise customers, from executive touchpoints and Customer Business Reviews to Success Planning and Outcome Mapping. Collaborate with customer teams on deployments and operational best practices, drive value realization and expansion, and proactively manage account risk using technical diagnostics. Lead hands-on workshops, advocate for customer requirements with Product/Engineering, and support renewals with measurable usage growth.
Location: Costa Rica
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own executive-level relationships and strategic engagement for enterprise and high-value customer portfolios.
  • •Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • •Run Customer Business Reviews and strategic touchpoints with technical and non-technical stakeholders.
  • •Lead hands-on workshops to help customers unlock full value of the Sysdig platform.
  • •Support renewals and expansion by demonstrating measurable value realization and growth, and mitigate account risk early.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
  • •Proven experience managing enterprise customer relationships and navigating complex organizations.
  • •Hands-on experience installing and troubleshooting solutions on Kubernetes and container-based solutions.
  • •Strong understanding of cloud-native applications, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • •Experience with scripting and API integration to support and troubleshoot technical solutions.
Experience:SaaSCybersecurity
Skills:Executive communicationStakeholder managementPresentationAnalytical troubleshootingCollaboration
Certifications:CKADCKACKS
Tech Stack:KubernetesContainersFalcoLinuxHelmTerraformAWSAzureGCPDevSecOpsAPI integrationScriptingCloud-native applications

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn