Customer Intelligence Manager

Al Tayer Group
Dubai
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 6-8 yearsSkills: ["Storytelling","Strategic thinking","Critical thinking","Business acumen","Presentation"]

Lead customer, consumer, and market insight that turns primary research, foresight, and internal loyalty/transactional data into integrated recommendations for senior stakeholders. Plan and manage end-to-end quantitative and qualitative research, maintain reusable insight sources, and run recurring insight products like sentiment tracking and market monitors. Use BI/analytics tools and SQL to build customer views, evaluate initiative performance, and guide optimization, while providing day-to-day direction and line management as the team grows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Al Tayer Group
Al Tayer Group
2 days ago

Customer Intelligence Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead customer, consumer, and market insight that turns primary research, foresight, and internal loyalty/transactional data into integrated recommendations for senior stakeholders. Plan and manage end-to-end quantitative and qualitative research, maintain reusable insight sources, and run recurring insight products like sentiment tracking and market monitors. Use BI/analytics tools and SQL to build customer views, evaluate initiative performance, and guide optimization, while providing day-to-day direction and line management as the team grows.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Support annual insight strategy and planning by translating business priorities into a research and analysis programme and identifying emerging consumer, category, and market trends.
  • •Design, commission, and manage quantitative and qualitative research end to end, delivering insights for strategic initiatives such as market entry, concept development, brand positioning, and customer experience.
  • •Build and maintain integrated customer views by analyzing internal customer, loyalty, and transactional data, and deliver reporting on behavior, segments, and value.
  • •Own recurring insight products (e.g., consumer sentiment tracking and market monitors) and deliver clear outputs for senior audiences with implications and recommended actions.
  • •Manage research relationships and budgets, ensure compliance with data protection and privacy regulations, evaluate initiative effectiveness through post-launch measurement, and provide day-to-day direction and line management to analysts as needed.

Key Requirements

  • •6–8 years of relevant experience in consumer insights, market research, or customer analytics in retail, luxury, or consumer-facing industries.
  • •Strong quantitative and qualitative research design and management skills, with experience in trend analysis and foresight.
  • •Ability to analyze and interpret internal customer, loyalty, and transactional data and translate findings into clear recommendations.
  • •Working knowledge of BI and analytics tools (Power BI) and SQL; familiarity with analytics platforms (Databricks, Redshift, BigQuery) is advantageous.
  • •Excellent written and verbal presentation skills, with strong stakeholder management, influencing, and business acumen.
Experience:6-8 yearsRetailLuxuryConsumer-facingConsumer insightsMarket researchCustomer analytics
Skills:StorytellingStrategic thinkingCritical thinkingBusiness acumenPresentation
Languages:EnglishArabic
Tech Stack:Power BISQLDatabricksRedshiftBigQueryAI-enabled research

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor