Account Manager, Commercial

Braze
San Francisco, New York
Workplace: HybridFull timeUSD 68,100 - 94,600 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Organization","Time management","Accountability"]

Own a portfolio of Braze growth customers as the commercial relationship manager, driving upsell and renewals by maximizing customer value. Bring best-in-class product and industry knowledge, analyze product usage to uncover growth opportunities, and translate customer feedback to the product team. Collaborate cross-functionally across Success, Sales, Product, Legal, and Marketing, and coordinate resources to drive adoption from pre-sales through ongoing service usage.

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FursaFursa
Braze
Braze
3 months ago

Account Manager, Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of Braze growth customers as the commercial relationship manager, driving upsell and renewals by maximizing customer value. Bring best-in-class product and industry knowledge, analyze product usage to uncover growth opportunities, and translate customer feedback to the product team. Collaborate cross-functionally across Success, Sales, Product, Legal, and Marketing, and coordinate resources to drive adoption from pre-sales through ongoing service usage.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship to drive customer utilization and value, achieving upsell and renewal targets.
  • •Acquire and maintain product knowledge and track industry trends to support account growth.
  • •Analyze customer product usage to identify growth opportunities and expansion paths.
  • •Communicate customer feedback to the Braze product team.
  • •Collaborate cross-departmentally and coordinate resources to drive feature adoption from pre-sales through ongoing service usage.

Pay and Benefits

Salary: USD 68,100 - 94,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementEquityPaid LeaveLearning Budget

Key Requirements

  • •At least 3 years experience renewing and expanding existing SaaS solutions contracts across multiple verticals (typical deal size $25k–$500k/year).
  • •Product sales experience selling email, analytics, CRM, marketing automation, and/or content marketing solutions.
  • •Collaborate with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.
  • •Background in SaaS sales for Mobile and/or Marketing Technology, with the ability to identify decision makers for Braze’s SMB customer segment.
  • •Experience using Salesforce.com CRM (or other CRM) to manage the sales pipeline, with strong verbal/written and presentation skills.
Experience:3+ yearsSaaSMobile marketingMarketing technologyCRMAnalyticsEmail marketing
Skills:CommunicationPresentationOrganizationTime managementAccountability
Languages:English
Tech Stack:Salesforce.comMS OfficeWordExcelPowerPointCRMAPIsAnalyticsMobile marketing automation

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn