Contact Center Agent (Bancassurance) (GR)

Allianz
Greece
Full timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer orientation","Communication","Cooperation","Adaptability","Team spirit"]

Provide high-quality customer support for insurance products, policy administration, and operational processes. Handle inbound calls and emails, categorize and digitize documents, and ensure requests are completed within agreed timeframes. Guide customers through products and processes, update information in company systems, resolve issues with escalations, and maintain communication. Conduct satisfaction surveys and collect customer feedback after service delivery.

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FursaFursa
Allianz
Allianz
3 hours ago

Contact Center Agent (Bancassurance) (GR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide high-quality customer support for insurance products, policy administration, and operational processes. Handle inbound calls and emails, categorize and digitize documents, and ensure requests are completed within agreed timeframes. Guide customers through products and processes, update information in company systems, resolve issues with escalations, and maintain communication. Conduct satisfaction surveys and collect customer feedback after service delivery.
Location: Greece
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle incoming calls and answer customer inquiries
  • •Manage incoming email requests, categorize and digitize documents
  • •Ensure requests are recorded and completed within specified timeframes with prompt, quality service
  • •Guide customers on products and processes, collect/verify/update information in company systems, and resolve service issues with escalations
  • •Conduct customer satisfaction surveys and collect feedback after service provision

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Certificate of Insurance Intermediaries
  • •Degree in Management, Economics, or other relevant field
  • •At least 2 years of experience, preferably in the Insurance or Banking sector
  • •Excellent command of Greek and English
  • •Advanced PC literacy (especially MS Office) and experience with CRM software is an asset
Experience:2+ yearsInsuranceBanking
Education:
Skills:Customer orientationCommunicationCooperationAdaptabilityTeam spirit
Certifications:Certificate of Insurance Intermediaries
Languages:GreekEnglish
Tech Stack:MS OfficeCRM

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn