Flywire

1 day ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide day-to-day technical support for Flywire’s Student Financial Services (SFS), eStore, and TPI products, working with customers and internal teams to manage tickets, research issues using web and command-line tools, and drive accurate resolutions. Communicate complex technical topics clearly via email/phone and act as an escalation bridge to product/engineering for both immediate fixes and longer-term enhancements. Leverage AI assistants (Claude, Gemini) to automate workflows and maintain knowledge repositories.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage and resolve customer and departmental tickets while meeting SLA requirements.
•Investigate complex support issues using web-based products and command-line tools to isolate root causes.
•Propose accurate solutions to customers and collaborate with development teams on long-term product enhancements.
•Communicate clearly with customers via email or phone, translating technical problems to the customer’s level.
•Maintain the AI skills repository and internal knowledge base, and use AI to automate routine tasks and draft client communications.

Pay and Benefits

Salary: USD 81,000 - 101,000 annually

Key Requirements

•3-5 years of experience in technical support engineering.
•3+ years hands-on with MySQL, Regular Expressions (Regex), and SaaS-based web applications.
•Proficiency using AI tools, specifically Claude, to optimize day-to-day tasks and improve efficiency.
•B.S. degree in a science or engineering field.
•Outstanding verbal and written communication skills with strong attention to detail and multitasking ability.

Experience:3-5 yearsSaaSFinTechPaymentsStudent Financial Services (SFS)

Education:Bachelor's

Skills:Verbal communicationWritten communicationAttention to detailOrganizationProblem investigation

Languages:English

Tech Stack:MySQLRegular Expressions (Regex)SaaS Web ApplicationsHTTPSFTPClaude CodeGoogle GeminiNotebook LMZendeskJiraConfluenceSumoLogicLookerJava

Company Brief

Flywire

Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Flywire

1 day ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage and resolve customer and departmental tickets while meeting SLA requirements.
•Investigate complex support issues using web-based products and command-line tools to isolate root causes.
•Propose accurate solutions to customers and collaborate with development teams on long-term product enhancements.
•Communicate clearly with customers via email or phone, translating technical problems to the customer’s level.
•Maintain the AI skills repository and internal knowledge base, and use AI to automate routine tasks and draft client communications.

Pay and Benefits

Salary: USD 81,000 - 101,000 annually

Key Requirements

•3-5 years of experience in technical support engineering.
•3+ years hands-on with MySQL, Regular Expressions (Regex), and SaaS-based web applications.
•Proficiency using AI tools, specifically Claude, to optimize day-to-day tasks and improve efficiency.
•B.S. degree in a science or engineering field.
•Outstanding verbal and written communication skills with strong attention to detail and multitasking ability.

Experience:3-5 yearsSaaSFinTechPaymentsStudent Financial Services (SFS)

Education:Bachelor's

Skills:Verbal communicationWritten communicationAttention to detailOrganizationProblem investigation

Languages:English

Tech Stack:MySQLRegular Expressions (Regex)SaaS Web ApplicationsHTTPSFTPClaude CodeGoogle GeminiNotebook LMZendeskJiraConfluenceSumoLogicLookerJava

Company Brief

Flywire

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor