User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

OpenAI
San Francisco
Workplace: HybridFull timeUSD 189,000 - 210,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Analytical skills","Communication","Judgment","Composure","Cross-functional collaboration"]

Join the Global Safety Response Operations team to handle 24/7, high-priority escalations across harm and risk areas. You’ll triage urgent user reports and tickets, act as incident manager for complex policy/legal/regulatory interpretations, and improve operations through automation and process enhancements. Use case data to identify trends and recommend improvements to policy, products, models, or detection systems, while maintaining accuracy and composure during sensitive, time-critical situations.

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FursaFursa
OpenAI
OpenAI
2 days ago

User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the Global Safety Response Operations team to handle 24/7, high-priority escalations across harm and risk areas. You’ll triage urgent user reports and tickets, act as incident manager for complex policy/legal/regulatory interpretations, and improve operations through automation and process enhancements. Use case data to identify trends and recommend improvements to policy, products, models, or detection systems, while maintaining accuracy and composure during sensitive, time-critical situations.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Handle and resolve high-priority cases across harm and risk areas in line with policy and legal requirements.
  • •Operate across multiple systems and tools to manage user reports, tickets, internal escalations, and investigations.
  • •Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
  • •Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
  • •Participate in 24/7 on-call rotation, including weekend shift coverage, and perform quality reviews to improve consistency across global teams.

Pay and Benefits

Salary: USD 189,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • •5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.
  • •Experience working in incident response, law enforcement response, or escalations management.
  • •Deep domain expertise in a specialization area, with familiarity with relevant legal, policy, and technical frameworks.
  • •Strong analytical skills to detect patterns, assess risk, and recommend policy or product changes based on evidence.
  • •Communicate with clarity, empathy, and precision in sensitive, user-facing contexts.
Experience:5+ yearsTrust & safetyContent moderationInvestigationsFraudDeveloper riskIncident responseLaw enforcement
Skills:Analytical skillsCommunicationJudgmentComposureCross-functional collaboration

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor