Support Engineer, U.S. Government Support at GitLab (United States)

GitLab

1 week ago

Support Engineer, U.S. Government Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Support U.S. public sector customers running GitLab in highly secure, constrained environments, including FedRAMP-authorized and air-gapped deployments. Triage and resolve complex issues by investigating logs and performance with strong Linux fundamentals, reproducing edge cases with sanitized data, and partnering across Product, Development, and Infrastructure. Create reusable documentation, improve support workflows and internal troubleshooting tools, and participate in on-call rotations and pairing sessions.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Government & Public Administration

Key Responsibilities

•Collaborate with public sector customers and U.S. government agencies to diagnose, troubleshoot, and resolve complex issues under strict security and compliance constraints.
•Perform deep investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, tracing issues across infrastructure, application, and code paths.
•Create and update reusable documentation and support content to improve self-service and reduce repeated issues.
•Participate in pairing sessions and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
•Contribute to building internal support tools and workflows, including automation and troubleshooting utilities, and participate in weekday/weekend on-call rotations.

Pay and Benefits

Salary: USD 95,200 - 160,800 annually

Perks:Paid LeaveParental LeaveEquityLearning Budget

Key Requirements

•Must be a United States Citizen to be eligible for this position due to government security requirements.
•Experience managing customer-facing cases end-to-end (inquiry, triage, reproduction, escalation, and resolution).
•Strong Linux systems administration knowledge to troubleshoot performance and configuration issues in complex environments.
•Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment/troubleshooting in self-managed or air-gapped environments.
•Ability to use scripting languages (preferably Ruby or Bash) and work within MVC frameworks (preferably Ruby on Rails) to investigate and resolve issues.

Experience:DevSecOpsGovernmentPublic sectorFedRAMPAir-gappedRegulated environmentsSupport

Skills:Technical troubleshootingDocumentationCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:LinuxCommand lineStraceGitLab internalsGitCI/CDRubyBashRuby on RailsChatOpsGitLab DuoAI gatewayOpenShiftKubernetesDISA STIGSELinuxFedRAMP

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

GitLab

1 week ago

Support Engineer, U.S. Government Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Government & Public Administration

Key Responsibilities

•Collaborate with public sector customers and U.S. government agencies to diagnose, troubleshoot, and resolve complex issues under strict security and compliance constraints.
•Perform deep investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, tracing issues across infrastructure, application, and code paths.
•Create and update reusable documentation and support content to improve self-service and reduce repeated issues.
•Participate in pairing sessions and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
•Contribute to building internal support tools and workflows, including automation and troubleshooting utilities, and participate in weekday/weekend on-call rotations.

Pay and Benefits

Salary: USD 95,200 - 160,800 annually

Perks:Paid LeaveParental LeaveEquityLearning Budget

Key Requirements

•Must be a United States Citizen to be eligible for this position due to government security requirements.
•Experience managing customer-facing cases end-to-end (inquiry, triage, reproduction, escalation, and resolution).
•Strong Linux systems administration knowledge to troubleshoot performance and configuration issues in complex environments.
•Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment/troubleshooting in self-managed or air-gapped environments.
•Ability to use scripting languages (preferably Ruby or Bash) and work within MVC frameworks (preferably Ruby on Rails) to investigate and resolve issues.

Experience:DevSecOpsGovernmentPublic sectorFedRAMPAir-gappedRegulated environmentsSupport

Skills:Technical troubleshootingDocumentationCommunicationCollaborationProblem-solving

Languages:English

Tech Stack:LinuxCommand lineStraceGitLab internalsGitCI/CDRubyBashRuby on RailsChatOpsGitLab DuoAI gatewayOpenShiftKubernetesDISA STIGSELinuxFedRAMP

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn