Mortgage Loan Servicing Specialist

First Interstate BancSystem
United States
Workplace: OnsiteFull timeUSD 21.45 - 32.19 hourlyFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Interpersonal skills","Teamwork","Deadline management","Problem-solving","Attention to detail"]

Serve as a Mortgage Loan Servicing Specialist, ensuring accurate accounting, settlement, administration, and maintenance of mortgage loans in line with regulatory and investor guidelines. Support activities such as processing payments and corrections, performing payoff-related work, and responding to customer inquiries. Administer escrow accounts (taxes and insurance), maintain servicing procedures, and drive workflow improvements while staying current on applicable regulations.

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First Interstate BancSystem
First Interstate BancSystem
2 days ago

Mortgage Loan Servicing Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Mortgage Loan Servicing Specialist, ensuring accurate accounting, settlement, administration, and maintenance of mortgage loans in line with regulatory and investor guidelines. Support activities such as processing payments and corrections, performing payoff-related work, and responding to customer inquiries. Administer escrow accounts (taxes and insurance), maintain servicing procedures, and drive workflow improvements while staying current on applicable regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain Mortgage Loan Servicing procedures.
  • •Process loan payments/corrections, handle payoffs, and respond to internal and external customer inquiries.
  • •Administer mortgage loan escrow accounts, including monitoring and payment of taxes and insurance.
  • •Identify loan servicing training needs and assist with creation and scheduling of training materials.
  • •Collaborate with leadership to identify, propose, and implement workflow improvements and maintain knowledge of applicable regulations.

Pay and Benefits

Salary: USD 21.45 - 32.19 hourly
Perks:Paid LeaveChildcareHealth InsuranceDentalVision401kLife InsuranceLong-term DisabilityFlexible Spending

Key Requirements

  • •High School Diploma or GED required.
  • •Advanced computer skills and demonstrated knowledge of Microsoft Excel, Word, and email.
  • •3 years relevant experience in a financial institution within loan servicing preferred.
  • •Understanding of loan accounting systems, loan payment types, and loan processing preferred.
  • •Strong verbal and written communication skills with the ability to meet deadlines and escalate issues appropriately.
Experience:Loan servicingFinancial services
Education:High School
Skills:CommunicationInterpersonal skillsTeamworkDeadline managementProblem-solvingAttention to detail
Tech Stack:Microsoft ExcelMicrosoft WordEmail

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn