Senior Technical Account Manager

1Password
United States, Canada
Workplace: RemoteFull timeUSD 124,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Storytelling","Troubleshooting","Independent work","Cross-functional collaboration"]

Guide customers through the technical post-sale journey for 1Password, from implementation and integrations to adoption, expansion, and renewal. Serve as a trusted advisor on identity, access management, and device trust security in a SaaS environment. Partner with Customer Success, Implementation/Onboarding, Product, Support, and Enablement to translate complex security concepts into practical outcomes and share customer insights that improve the product lifecycle.

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FursaFursa
1Password
1Password
2 days ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Guide customers through the technical post-sale journey for 1Password, from implementation and integrations to adoption, expansion, and renewal. Serve as a trusted advisor on identity, access management, and device trust security in a SaaS environment. Partner with Customer Success, Implementation/Onboarding, Product, Support, and Enablement to translate complex security concepts into practical outcomes and share customer insights that improve the product lifecycle.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own technical relationships with customers across onboarding, adoption, expansion, and renewal.
  • •Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
  • •Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into business outcomes.
  • •Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value.
  • •Create and share scalable resources (playbooks and knowledge-base content) and provide internal feedback to cross-functional teams.
Travel: Low travel

Pay and Benefits

Salary: USD 124,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveParental LeaveRsusEquity GrantRetirement MatchingRemote WorkVolunteer Days

Key Requirements

  • •At least four years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation Consultant) in a SaaS or security-focused B2B environment.
  • •Lead technical onboarding and implementation conversations with both technical and business stakeholders.
  • •Use strong communication, storytelling, and demonstration skills to clearly explain complex technical concepts.
  • •Use proactive technical engagement to support customer adoption, expansion, and renewal.
  • •Working knowledge of modern security frameworks and identity protocols (SSO, SCIM, SAML, OAuth) plus compliance standards such as SOC 2, ISO 27001, and GDPR.
Experience:4+ yearsSaaSSecurityB2BIdentity and access management
Skills:CommunicationStorytellingTroubleshootingIndependent workCross-functional collaboration
Tech Stack:SSOSCIMSAMLOAuthSOC 2ISO 27001GDPRAPIsWebhooksIntegrationsMobile Device Management (MDM)Device posturePublic cloudAIMachine learningNatural language processingPredictive analytics

Company Brief

1Password
1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2005
Glassdoor
Glassdoor: 3.3
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