Fleet Client Services & Billing Specialist II

AutoTrader.com
Connecticut, Massachusetts
Workplace: RemoteFull timeUSD 20 - 30 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Organizational skills","Cross-functional collaboration","Relationship building","Problem-solving"]

Support Cox Fleet’s billing and fleet client services by assisting with billing across markets and managing maintenance transaction lifecycles from origination through repair custody. Provide timely, accurate documentation in Cox systems, handle internal and external customer calls with professional rapport, obtain customer approvals, and schedule preventative maintenance to drive repeat business. Partner with Field Operations on dispatching and service scheduling while improving company capabilities and completing special projects as assigned.

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FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

Fleet Client Services & Billing Specialist II

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Last checked: 7 hours agoStatus: Live

Job Summary

Support Cox Fleet’s billing and fleet client services by assisting with billing across markets and managing maintenance transaction lifecycles from origination through repair custody. Provide timely, accurate documentation in Cox systems, handle internal and external customer calls with professional rapport, obtain customer approvals, and schedule preventative maintenance to drive repeat business. Partner with Field Operations on dispatching and service scheduling while improving company capabilities and completing special projects as assigned.
Location: Connecticut, Massachusetts
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist with the billing process in all markets.
  • •Manage follow-up maintenance transactions lifecycle from origination until the customer unit is in repair technician custody.
  • •Maintain timely and accurate documentation and notation in Cox Fleet systems for each customer contact.
  • •Provide excellent customer service for internal and external customer calls, establish rapport, and obtain customer approval for repairs/services.
  • •Proactively contact customers to schedule preventative maintenance, partner with Field Operations on scheduling technicians, and improve dispatching/service scheduling capabilities.

Pay and Benefits

Salary: USD 20 - 30 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years’ experience in a related field (or equivalent combination of education/certification and up to 1 year experience, or 5 years’ related experience).
  • •Excellent verbal and written communication skills to effectively communicate at all levels.
  • •Proven ability to collaborate cross-functionally, build positive relationships, and be a trusted partner across teams.
  • •Strong organizational skills with the ability to balance multiple tasks.
  • •Strong Excel/data entry skills and ability to learn new platforms (e.g., FSCA IT Systems including Web Wrench, MobileFrame, RO Writer).
Experience:3+ years
Education:High School
Skills:CommunicationOrganizational skillsCross-functional collaborationRelationship buildingProblem-solving
Tech Stack:ExcelFSCA IT SystemsWeb WrenchMobileFrameRO Writer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn