Cloud Operations Lead

WPP
Chennai, Tamil Nadu, India
Workplace: HybridFull timeFunction: Business OperationsEducation: high_schoolSkills: ["Leadership","People management","Stakeholder management","Analytical problem-solving","Communication"]

Lead end-to-end cloud operations to ensure availability, reliability, security, performance, and resilience across production applications and cloud infrastructure. Own cloud operational excellence through monitoring, incident/problem/change processes, automation/AIOps/self-service, and continuous service improvement. Govern a third-party managed services organization by driving KPIs, SLAs, governance forums, and executive reporting. Ensure readiness, capacity planning, resilience, disaster recovery, and compliance across multi-cloud (AWS, Azure, GCP).

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FursaFursa
WPP
WPP
1 day ago

Cloud Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end cloud operations to ensure availability, reliability, security, performance, and resilience across production applications and cloud infrastructure. Own cloud operational excellence through monitoring, incident/problem/change processes, automation/AIOps/self-service, and continuous service improvement. Govern a third-party managed services organization by driving KPIs, SLAs, governance forums, and executive reporting. Ensure readiness, capacity planning, resilience, disaster recovery, and compliance across multi-cloud (AWS, Azure, GCP).
Location: Chennai, Tamil Nadu, India
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Oversee cloud operations and drive operational excellence through automation and AI-driven capabilities for predictive operations, intelligent incident management, and service resilience.
  • •Define operational support patterns with product and engineering teams and collaborate across business, architecture, engineering, cybersecurity, and platform teams for continuous service improvement.
  • •Provide operational governance for a third-party managed services provider using Management Service Reviews, governance forums, performance scorecards, and continuous service improvement.
  • •Own executive oversight of ITSM processes, serving as senior escalation point for critical incidents and ensuring timely service restoration.
  • •Lead operational readiness, capacity planning, resilience, disaster recovery, and business continuity, while ensuring compliance with security, risk, audit, regulatory, and governance requirements.

Pay and Benefits

Schedule:4-Day Week

Key Requirements

  • •Bachelor’s or Master’s degree in computer science, IT, engineering, or related field.
  • •Significant experience leading enterprise-scale cloud operations and IT infrastructure operations.
  • •Proven experience managing cloud platforms (Azure, Google Cloud, and/or AWS) and hybrid cloud environments.
  • •Experience leading cloud operations teams and governing third-party managed service providers using KPIs, SLAs, OLAs, and MSRs.
  • •Strong knowledge of ITSM processes (Incident, Major Incident, Problem, Change, Request, Availability, Capacity, Service Level Management) and service management platforms such as ServiceNow (ITOM Pro).
Experience:Enterprise ITCloud operationsHybrid cloudManaged services
Education:High School
Skills:LeadershipPeople managementStakeholder managementAnalytical problem-solvingCommunication
Certifications:ITILITIL FoundationITIL Managing ProfessionalITIL ExpertMicrosoft AzureGoogle CloudAWS
Tech Stack:AWSAzureGoogle CloudAWS Cloud PlatformGoogleServiceNowITOM ProAIOpsAIGrafanaPrometheusELK StackDynatraceSplunkITIL v4ITSMCI/CDInfrastructure as CodeIaCDevOps

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn