Key Account Manager

Chep
Milan
Workplace: HybridFull timeEUR 52,800 - 63,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Negotiation","Relationship management","Customer partnerships","Communication","Teamwork"]

Manage a portfolio of around 10 strategic customers, including large national and European key accounts, to retain and grow profitable business. Own account plans, joint business plans, annual growth targets, contract renewals, commercial negotiations, and tender processes. Lead regular business reviews using account performance metrics (e.g., NPS and customer satisfaction) and coordinate cross-functional teams to deliver value-added solutions that improve supply chain efficiency and customer experience.

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FursaFursa
Chep
Chep
2 months ago

Key Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Manage a portfolio of around 10 strategic customers, including large national and European key accounts, to retain and grow profitable business. Own account plans, joint business plans, annual growth targets, contract renewals, commercial negotiations, and tender processes. Lead regular business reviews using account performance metrics (e.g., NPS and customer satisfaction) and coordinate cross-functional teams to deliver value-added solutions that improve supply chain efficiency and customer experience.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage and develop a portfolio of strategic customers to drive retention, satisfaction, and profitable growth.
  • •Act as primary customer contact and build strong relationships with senior stakeholders.
  • •Deliver annual growth targets through account development, active selling, and new business opportunities.
  • •Lead contract renewals, commercial negotiations, and tender processes.
  • •Develop and execute joint business plans and run regular business reviews to improve supply chain efficiency and customer experience.
Travel: Medium travel

Pay and Benefits

Salary: EUR 52,800 - 63,000 annually
Perks:Meal VouchersEapLife InsurancePersonal AccidentEquity

Key Requirements

  • •Proven key account management experience with large, strategic customers.
  • •Background in FMCG, Retail, Supply Chain, Logistics, or related sectors.
  • •Strong commercial acumen with experience in negotiations and contract management.
  • •Ability to build trusted partnerships and influence senior decision-makers.
  • •Fluent in Italian and English.
Experience:FMCGRetailSupply ChainLogistics
Skills:NegotiationRelationship managementCustomer partnershipsCommunicationTeamwork
Languages:ItalianEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn